Business Details
About
Hotel
Located in West Springfield,MA, the Best Western Springfield West Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Springfield West Inn
429 RIVERDALE ST, West Springfield, MA
01089, United States
Hours
Reviews
3.6
572 reviews
5 stars
222
4 stars
147
3 stars
76
2 stars
29
1 star
98
What are people saying?
AI-generated from customer reviews
Cleanliness
Many customers reported issues with cleanliness, including dirty rooms, stained linens, and unkempt common areas.
Staff Service
While some guests praised friendly and helpful staff, others experienced rude service and unprofessional behavior.
Breakfast Quality
The breakfast received mixed reviews; some found it satisfactory while others noted it was lacking variety and quality.
Room Conditions
Several reviews mentioned outdated and poorly maintained rooms, with issues such as malfunctioning appliances and uncomfortable beds.
Value for Money
Guests felt that the hotel offered a fair price for the location, but many expressed disappointment in the overall quality and service.
- WCWilliam ColakOct 28, 20255.0Super clean room. Reception person was very friendly and helpful. Easy parking. Safe to stay here. No hassle no headaches.
- DUDM UCOct 25, 20254.0The breakfast room is too small for a full hotel. It should probably be double the size. The breakfast was good. If on vacation, this hotel is good and price efficient for a one night stop.
- PSPele SicaOct 16, 20255.0Muy bello
- MIMuhammad ilyasSep 30, 20251.0I recently stayed at **Best Western Springfield West Inn** and had a very disappointing experience. From the moment I checked in, the service was extremely poor. The staff was unprofessional and unhelpful, and it felt like customer satisfaction was not a priority at all. The overall management seemed careless, and the hospitality was far below expectations. For the price charged, the experience was not worth it. I would not recommend this hotel to anyone looking for comfort, quality service, or a pleasant stay. Definitely not a place I would stay at again.
- VLvictoria wilson llcSep 30, 20251.0Horrible experience. Very dirty place. Worst customer service