Best Western Sevierville/Kodak Inn

Reviews

• MM

  Melissa Mack

  2 days ago
  1.0
  Scary experience! After another hotel reservation fell through I called and Cali helped us and was very kind and accommodating! My daughter was with friends in the area and got sick and too sleepy to drive home. I rented her a room, we agreed she would stay untill 1 checkout because after the drama from the previous reservation it was around 5am. She needed sleep. I said I would rent another night if she still felt ill. Next shift the ppl weren't answering the desk call do I could pay another night. My daughter wa asleep and wasn't worried but had no idea I hadn't gotten ahold of them yet. This wasn't a planned stay so no luggage or phone charger. They claim they called room but she said she didn't hear any phone ring. After I finally got in touch they were screaming and put her on do not rent list? Why because I have record of trying to call may I screenshot and email it. She said they tried entering her room as she laid naked asleep! They gave her 10 min to leave property in upset trying to ask for manager and was refused three times. He said checkout was 11. I said please look at notes desk clerk said he would add a note. He said you didn't answer. I said no you didn't answer and I have phone proof! This is silly! And to abuse the power of police over a misunderstanding and oversleeping is beyond me! Especially since I offered to rent again. She left property immediately as asked and then after she left they tried to steal $250 and $32.72 extra and wouldn't explain why. They also said she had weed and she explained she smelled it to but was too tired to care! She told them she was sleeping and was not smoking anything she asked for a non smoking room. She said the entire hallway smelled like that and sour mildew smell. The man said she was a grown up adult and shouldn't depend on mommy so they called her. I said NO, I can protect my daughter if she was ill and rent her a room. I rented this room and I paid for it in my card! They could've called me! I listed her as the person staying and she gave her id. This wasn't a. Issue with original desk clerk! But the next day this man was twirling his cape and arguing like no man should with women! Beware, not a place to be when your traveling or vulnerable! Protect your cards. Only use prepaid. This company tried to take extra unauthorized money alot of it. Thankfully I keep my cards locked! This was all unfair, I also called after she left to try and speak to manager but was denied and not explained charges! You do not have authorization to charge my card for unauthorized charges. I really deserve my original fee back due to the inappropriate behavior and trying entering the room while she was undressed! He also humiliated us and belittling my relationship with my daughter and I shouldn't get her room because she is too old. Not cool! At all! Unprofessional, terrifying, humiliation, anxious experience, invasive, odd, day staff condense ding with threatening of police when no crime was committed!
• MK

  Mark Kantor

  3 days ago
  5.0
  Excellent choice friendly staff clean and great value!
• BJ

  Bella Johnson

  Oct 26, 2025
  5.0
  Calrick was an absolute God send!! Hospitality starts with customer service and he killed it. We had booked a hotel elsewhere that was absolutely awful. At nearly 2am he went out of his way to ensure we got a room. I have nothing, but great things to say about him, the hotel, and their breakfast.
• AC

  assenath chelagat

  Oct 12, 2025
  3.0
  They have very bad service when it comes to rooms, spend there two nights, paid full for two nights only to be locked out of our rooms, we had to go down to reception, the second night rooms were not cleaned, rooms do not have microwave, the only one that is available at the front desk is nasty. Dinning room, seats are very few, but the black lady working there is so hard working and good attitude, house keeping check on trash cans a head of time, don't let it over flow. Very disappointed client.
• KS

  Kaitlyn Soult

  Sep 25, 2025
  2.0
  Check in was very easy and quick . The room was not top quality but was very nice and spacious. My biggest complaint would be housekeeping attempting to come in my room at 9:15am ( Literally opened the door and the stopper was the only thing that stopped him from entering ) to see if I wanted to have an early check out since some people do that . Regular check out isnt until 11 am . I didn't hear him ask any of the several rooms around us . As 2 females traveling this was very odd and concerning of course . I have never had this happen at any hotels I have stayed at .