Business Details
About
Hotel
Located in Schaumburg,IL, the Best Western Schaumburg – O’Hare NW is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Schaumburg – O’Hare NW
1730 E Higgins Rd, Schaumburg, IL
60173-5114, United States
Hours
Reviews
3.8
149 reviews
5 stars
83
4 stars
18
3 stars
15
2 stars
8
1 star
25
What are people saying?
AI-generated from customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Josh, Mona, and Jim for their exceptional service.
Cleanliness
While some guests reported clean rooms, others noted issues with cleanliness, including dirty towels and unpleasant odors in hallways.
Shuttle Service
The shuttle service received mixed reviews; some guests appreciated its convenience, while others experienced long wait times and poor communication.
Breakfast Quality
The breakfast offerings were frequently criticized for being minimal and unappetizing, with several guests expressing disappointment.
Room Quality
Rooms were described as comfortable and well-maintained by some, but others reported issues such as noise, outdated facilities, and maintenance problems.
- CACoren Andrews5 days ago3.0Had to stay here when my flight was delayed. The room was okay except for the water pouring through the ceiling. The driver was very kind.
- HJHenry JohnsonOct 31, 20255.0Great stay at the Best Western in Schaumburg. Josh, a staff member there, was super helpful and provided excellent service. Really appreciate it!
- ILIngrid LeemanOct 30, 20252.0Strange layout — long corridors to reach rooms and elevators. Breakfast was minimal but fine. I told the front desk the night before that I’d take the 10:00 AM shuttle to O’Hare. At 7:15 AM, I was called and told it was changed to 9:00 AM due to “schedule issues.” Being woken up early after a late night was unacceptable. A professional hotel should notify guests of any change the evening before — not call them at 7:15 AM. Now I’m stuck at the airport 3 hours early, after missing my flight the night before because of an AA delay. Poor communication and management.
- KGKrishna GelliOct 12, 20255.0I want to give this hotel 10 out of 5 everything went very well. Rooms are very clean and we got very good service from front desk people and shuttle says 24/7 thats really helped us when our american airlines flight got cancelled. Thank you best western for your hospitality.
- VTVaneice TerryOct 12, 20251.0Unfortunately the location and 24/7 shuttle service do not make up for the shameful and dismissive service at the front desk. The opposite of customer service with fairly blatant preference of which customers they prefer and treat professionally. American Airlines put me in the hotel. Great service from American Airlines but this hotel clearly does not value their business or customers. I will be reaching out to American Airlines in hopes that they can leverage better service or choose a better business partner.