Best Western Route 66 Rail Haven

Reviews

• WD

  Wendy Davis

  4 days ago
  4.0
  About as good as you can get for a motel! My favorite parts are the cleanliness, the included breakfast, and the friendly front desk staff. Check in was super easy even though I was a little nervous since I made my reservation through a third party. Walking distance from a couple of food places, a flea market, and a coffee shop. Love that the towels and sheets were nice and clean, no mold or bugs or anything. Shower pressure and temp were great. Heater worked well. I would say my only small complaints were that the road noise was definitely a thing since my room was facing the street right in front. Have to sleep with earplugs. The beds are a bit stiff, but I was just happy that they were clean so no biggie. The room did have a classic musty motel smell but nothing terrible. I’d probably stay here again though all things considered!
• DW

  Dani White

  5 days ago
  5.0
  This is by far one of the most amazing hotels that I have stayed in! I will be back! There was an amazing selection for breakfast from food that you can just grab and go if you have a busy day ahead of you or hot foods that you can just sit down and eat and enjoy the company of the people you are with. The rooms were spectacular given the places age. The rooms were also so clean. Way to go housekeeping! The front desk staff was so kind and helpful. Helping with any questions I had. They are so well versed on the history of the hotel! Maintenance was always doing something around the hotel and was always kind and helpful when we passed by him. 10/10 for me!!!!
• JB

  Jessie Blackburn

  Oct 25, 2025
  5.0
  This was the best hotel I’ve stayed in a while!!! The rooms were clean and the breakfast was delicious!! The staff was so helpful with all the questions I asks about Springfield!! I will definitely come back again if I’m ever back in town!! Definitely recommend
• RS

  Ronda Stevens

  Oct 24, 2025
  1.0
  Let's start with customer service, couldn't get any worse. Called at 11:00 for an early check in if possible since my husband wasn't feeling well. Was told since they sold out the night before that they would have to call me back at 1:00. I get that, no problem. I called back at 1:30 since I hadn't heard anything and was told that my type of room still wasn't available. I asked what type of room was available, I'd pay extra if necessary, but the other rooms were reserved. I then called back at 2:30 and they told me they clean the double rooms first and the king beds later, so they still had nothing ready for me. We finally just went to the hotel and say outside at 3:00. I went in and checked and they still told me no. We watched for housekeeping coming out of any rooms and we never saw a soul. Mind you, we were sitting right across from the room we would eventually get, so we didn't miss them. I went back at 3:50 and they finally said it was ready! Now let's get to the horrible, stale odor of the room. The mattress that felt like an old fashioned water bed, it was so saggy you could hardly roll over in the bed. The caulk around the sink that looked like it had been chewed up. And last but not least, the sink wouldn't drain. We didn't even attempt breakfast after seeing the people fighting for position to get something on their plate. I've never been so disgusted with a Best Western before. I still can't believe the good reviews on this place. My only thought is that they must have rooms that haven't been remodeled and we were fortunate enough to get the oldest nastiest room they had.
• GM

  Gorio Martin

  Oct 12, 2025
  2.0
  Pros: - Relatively affordable in today’s inflated market. - The woman who checked me in was genuinely friendly and helpful. - The hotel has some history. Apparently, Elvis once stayed here, and it’s been around for ages. Cons: - Upon entering the room, I was hit with an overpowering stench of cleaning products. It quickly became clear this was a desperate attempt to mask a foul odor, best described as a mix of wet dog and body odor. The smell clung to my clothes even after I left. - The bed’s mattress felt like a relic from Route 66’s glory days. It sagged miserably in the middle and desperately needs replacing. - The hotel’s location at a noisy intersection made peace and quiet a distant dream.