Best Western Premier Ashton Suites-Willowbrook

Reviews

• RJ

  Roderick Justice

  Sep 26, 2025
  4.0
  Pleasing I just wish security around parking lot.. i mean hotel is great staff is also great!! Just around between 11 pm to 3am.. people walk n drive in and break in cars. You work hard for ur things me myself they need a live body out r in a car for parking lot. I had to replace a window for a flashlight!! Now that crumming if i haven't ever head of it sad n its on you to fix ur item u work hard for.. besides that nice place but damn really
• JG

  Jonn Gore

  Sep 6, 2025
  1.0
  Our generous company booked this place for our work training trip. There’s much to say about how disappointing we were staying here. The rooms smelled like mold, probably rain damage at sometime. Rooms were not thoroughly cleaned upon arrival. Bed had cracker crumbs in the sheets and hairs. I complained and had room cleaned apparently. I was stuck and should have left my co worker and paid for somewhere else on my own but was stuck riding a rental nit under my name. What a nightmare trip. The same breakfast was served every day of that week we were there, just leftovers from the day before. So obviously disrespectful of the establishments managers or whoever made those decisions. From the outside it looks ok but it’s like biting into a piece of fruit that looks delicious only to find it rotten on the inside. I’ll spare you the most disgusting parts and other disappointing parts of our experience here.
• RG

  R G

  Sep 5, 2025
  1.0
  This was my first time visiting Houston, TX, and unfortunately, my hotel experience was very disappointing. From the moment I arrived, there was no warm welcome, no courtesy, and no effort to make me feel valued as a guest. The breakfast was also below expectations—the food tasted old, and even the muffins seemed stale from previous days. Simple gestures such as a greeting, a “thank you,” or any sign of genuine hospitality were completely missing. Overall, this left a very poor impression, and I would not recommend this hotel to others.
• JJ

  JuicedUp

  Aug 28, 2025
  1.0
  The location was good but the staff and the facility was trash. This place is NOT KID FRIENDLY! The staff is so rude until it’s unbelievable. The place stinks! It smells like the incense they burn in the corner stores. I believe the entire family stays there. The pool was filthy. Cigarette butts everywhere. The breakfast was awful. That smell reeked all thru the halls and everywhere. The elevator sounds like it’s gonna break down at any second. They count your dirty towels before they give you new ones. No company after 9pm. They literally block the driveway. This place is terrible. I hated it there. This room ruined my family’s Houston trip. Believe every negative review you read because it was my exact experience. DO NOT STAY HERE! You will regret it. You have been warned.
• MR

  Monique Rincones

  Aug 27, 2025
  5.0
  What s really nice atmosphere and staff. Rooms are real clean and great location.