About
Hotel
Located in Poway,CA, the Best Western Poway/San Diego Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.6
490 reviews
5 stars
180
4 stars
129
3 stars
66
2 stars
40
1 star
75
- NFNichole FinkOct 26, 20251.0Blood in the sheets! First off when I made my reservation I asked for a handicap accessible room, due to recent spine surgery. I am on a walker and can't lift my leg over a tub. When I checked in I asked if we had a handicap room, the gentlemen responded with "No and it's not actually really wheelchair accessible." Not wanting to argue about it i just too a room on the first floor, we dropped our bags and left immediately for an engagement. Upon return to our room I realized how dirty our room was. The carpets were completely stained, the AC cover was being held on by tape, dead bugs in the bathroom light fixture. I was exhausted and willing to look past this, until we turned the bed down to find the sheets were filthy and had blood not just on the fitted sheet but the flat sheet and blanket. We called the same gentlemen at the front desk who came and inspected the bed and moved us two doors down, into THE HANDICAP ROOM he said was unavailable! Upon getting into that room I had to wear shoes anytime I walked on the carpet due to it being damp and sticky. There was a large gap that was open at the bottom door allowing, bugs, moisture and the overnight cold air in. We were unable to open the blinds as the string to open then had been ripped off and the bottom of the blinds were torn apart. The two most disturbing parts of my stay were the bloody sheets and the gentleman up front lying about the handicap room I reserved, while seeing I was on a walker and was having a hard time walking. We will not return to best Western and I kindly ask that you consider refunding some if not all of my 2 night stay.
- JRJim RossOct 15, 20252.0Being Diamond members we expected better than this. 32" TV, no lamps on any nightstands or desk. Window shade is electric and didn't work. Off very busy Poway road. We'll go to Escondido next time in the area.
- SMSusana MoncadaSep 10, 20252.0La alfombra sucia y manchada con un olor terrible en todo el cuarto. Se anuncian con servicio de habitación lo cual No cumplen pues te dicen que lo hacen cada tercer día. Aunque barata la habitacion, No vale la pena mejor pagar más o menos. La semana pasada llegamos al ramada windham más barato y mejor la habitación y ahí nos hicieron el cuarto todos los días.
- JSJesse SierraSep 6, 20255.0Kristina at the front desk was really professional and friendly! She made me feel very comfortable at Best Western. This wa my first time staying at Best Western and will online be staying with them from now on!! The rooms are very clean as well as the bedding! Thanks Kristina and Best Western for everything!
- JMJosua McneillSep 3, 20251.0Stayed at this hotel for four nights now on this fourth night. I forgot my room key in the room along with my wallet and the jerk behind the desk won’t let me in because I have no ID. Worst case of stupidness I’ve ever seen. Also, TV doesn’t work. Phone doesn’t work holes in the bathroom door holes all in the wall just a regular trash hole.