NB
Nilda Brown
Oct 13, 2025
At first, the staff is friendly and keep telling us she worked for years. Let us check -in early than normal and appreciate that but then next day for breakfast, kitchen lady left without any notification, food are not enough and no one we can talk with. No coffee either ! People come and go and my family just hang -out expecting someone will show up. From the door, someone came in and my husband asked her if she works here in this hotel. She said yes, and we told her no food to eat exccept breads. She said, its not her duty but she'll do it ... did cook bacon, sausage and eggs . Then later, she called the lady who let us checked in early and upon arrival she went straight to kitchen and slammed the door. We thought she is upset that her kitchen staff left but she is more upset on us complaining about no food even though my husband told her, she should give credit to the lady who fixed the issue. She raised her voiced, yell on us with poitned finger and telling us how she was nice to us for letting us check-in early and we are ungrateful. I was like ???? I felt embarrased because I have my sister and her whole family from UK coming to visit USA for first time and saw her pointing her fingers to us. One by one, the group disappeared and before it get worst I asked my husband to leave. I follwed her to the kitchen and told her, " sorry" ! She offred 50 percent refund and said, no because we're many and beside the other lady took care of the food. I felt relieved but then before leaving the kitchen , she got a phone call and with her loud vice, " nothing, just people bashing out! " -------- that's it! I left and hodl my temper and decided not to come back in this hotel and not to recommend. She came and asking us that they can open the pool for us, I went and see the pool .... newly painted and the pain is peeling off and something in ater like , mo idea not grease but I assume it's from paint. She was sweet but then first, she should not slam the door where costumers are still eating, second, you accepted apology yet overheard on the phone that we are bashing. We don't like hypocisy and we just complain of no one answering, no one is around to talk with about the breakfast. If you bring your whole family here for visit and they are first timer...this is not something you don't want to remember going back ! Will not recomment and with the place.. will go somewhere else. I recommend the Cracker Barrel Restaunrant infront of the hotel though. Something that helps us satisfy from long trips!