Best Western Plus West Edmonton

Reviews

• BM

  B May

  Oct 16, 2025
  1.0
  I recently booked this hotel for a business trip, while my wife and kids were close to the West Edmonton Mall. What I experienced was one of the worst hotel stays travelling for business. Mainly due to the youth hockey teams and the complete failure of the hotel staff to manage the situation. From the moment the teams arrived, the noise level was unbearable. The children were loud, disrespectful, and arrogant, running up and down the halls, slamming doors, and even actively playing hockey inside the halls. This disruptive chaos went on late into the evening. The situation got worse when we attempted to address the issue directly, speaking to the children about the noise. Instead of recognizing their children's bad behavior, the parents became immediately confrontational and hostile. They got into an argument with US and defended their bad behaviour. This created an unsafe and deeply uncomfortable environment. The most egregious failure, however, was the hotel's response. After numerous complaints from the hockey team against us for speaking up, the evening front desk staff finally contacted us—not to apologize or resolve the disruption, but to give us a warning that we would be kicked out for "making too much noise." To threaten paying guests who are simply asking for a quiet, safe stay against a backdrop of documented chaos shows a shocking lack of professionalism and customer service. I will never return to this hotel, and I strongly recommend that any traveler, especially those visiting for business purposes, avoid this hotel. Until the management can properly enforce basic rules of conduct and train their staff to support guests over disruptive parties, this property is not fit for business travel.
• JD

  Jimmy Alonso Diaz

  Oct 13, 2025
  5.0
  Breakfast is awesome! I really enjoy the yogurt machine and the access to he hot tub early in the morning.
• MG

  Màddie gladue

  Oct 6, 2025
  5.0
  great place rooms are clean comfortable room. service is very proffessional and 2elll takeing care of establishment. the staff is very polite such a careing home vibe place i reccommed coming here :) 5 stars! great job
• KR

  Krystal Ryan

  Oct 5, 2025
  5.0
  We stayed as team at this location and we had An amazing experience. They were accommodating to game times and breakfast accommodations. They were also very friendly and accommodating to our team events and made room for our parent team building.
• GS

  Gagandeep Sidhu

  Oct 1, 2025
  5.0
  During my recent stay, I was impressed by the consistently outstanding service at this hotel . The front desk team greeted me with genuine smiles and checked me in efficiently, even during a busy period. Housekeeping was meticulous, delivering clean rooms and fresh amenities every day. What stood out most was the staff’s proactive approach: they anticipated needs, offered thoughtful recommendations for local dining and activities, and followed up to ensure everything was to my satisfaction. The in-room amenities were top-notch, and the fitness/club facilities , pool area were well-maintained and delicious breakfast included . Overall, the service level made my stay relaxing and worry-free. I’d gladly return and would recommend this hotel ..