Business Details
About
Hotel
At the Best Western Plus The Inn at Horse Heaven you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus The Inn at Horse Heaven will stand out among other hotels in Prosser,WA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus The Inn at Horse Heaven will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus The Inn at Horse Heaven
259 Merlot Dr, Prosser, WA
99350, United States
Hours
Reviews
4.4
709 reviews
5 stars
430
4 stars
195
3 stars
46
2 stars
15
1 star
23
- JAJohn ArmstrongOct 5, 20255.0My wife and stayed here while attending a wedding. Our room, building, elevators & amenities are clean and well kept. AMANDA, front desk staff was extremely helpful 2X * The first time was when a fire alarm near our room was beeping driving our dog crazy. She quickly came up to our floor (in a separate building) to investigate. She found the alarm with the battery going out in the room next to us and addressed it promptly. * The second time was helping us figure out the TV guide. They had just done upgrades and the floor we are on wasn't updated yet so the guide was off. She gave us a cheat sheet which worked great. Thank you Amanda for such excellent service during our stay.
- LFLara FishkinSep 12, 20253.0Amanda had a really poor and unprofessional attitude with us. The individual in the room next to us was so loud that we initially thought someone was in our bathroom. The second room she offered us was so loud that we could hear their TV from the hallway. Amanda told us that she knew the guy in the first room was really loud, he was a regular. When I asked why she'd put us in a room next to such a loud person, she was immediately defensive and angry. Amanda snapped back that we were lucky that she wasn't going to charge us $10 to change rooms. Despite the very thin walls, the third room was quiet. The hotel was fine, overpriced for what it is, but overall adequate. Customer service was some of the worst I've ever experienced.
- HHHilda HoytAug 27, 20254.0The room was great.The staff was wonderful. The only issue is that if you are handicapped, you do not have access to the laundry facilities which they say they have. But there is no elevator to get to the laundry facilities. So what's the use of offering laundry facilities?If the elderly and the disabled can't get to them.
- SMSkip MeltonAug 25, 20255.0Semi truck parking Lots of restaurant choices with walking distance
- CCCol CurAug 8, 20255.0We had an unexpected car breakdown and they had a room and it turned out to be a lovely stay. Can’t wait to get back and explore Prosser properly, great stay and great hospitality, thanks again!