Best Western Plus Sparta Trail Lodge

Reviews

• HR

  Honest Review

  4 days ago
  1.0
  Our stay at the Best Western in Sparta was honestly one of the worst hotel experiences we’ve ever had. We encountered multiple serious issues that management showed no concern for, and the manager, Linda, was completely unwilling to help resolve anything. First, the room was filthy and poorly maintained. The headboard had chunks of foam missing, and the flakes from it were all over our sheets. The chair cushions looked like a dog had chewed them and were just covered to hide the damage. The microwave didn’t even have the correct glass plate, so it didn’t work properly at all. For a hotel carrying the Best Western name, the condition of this room was completely unacceptable. The pool area was even worse. The chlorine and chemicals were so overpowering that our kids developed skin breakouts, and it ruined all of our swimsuits. The slides had missing paint and rough spots that scratched our kids’ legs — completely unsafe. On top of that, the hot tub was filthy inside and had dirty hose water running across the floor and into it, which was absolutely disgusting. We booked through Priceline, and they confirmed we could receive a refund for the remaining nights if the hotel approved it. However, Linda refused to let us leave early or issue any refund, showing no empathy or professionalism whatsoever. We waited all morning just to speak with a manager. The front desk clerk, Melanie, couldn’t tell us when Linda would arrive and offered almost no help — short, one-word answers and a poor attitude. When Linda finally came in, she was rude, dismissive, and acted like our concerns didn’t matter at all. We even asked for contact information for the hotel owner or someone above Linda, and she claimed she didn’t know how to provide that either. It felt like they wanted to make it impossible to get any real help or resolution. Between the dirty and damaged room, the unsafe and unsanitary pool area, and the unprofessional, uncaring management, this hotel failed us on every level. I would never recommend staying here and strongly advise anyone considering it to look elsewhere.
• DR

  Debbie Reason

  Oct 13, 2025
  5.0
  We booked a suite so I could work in the morning, and I'm glad we did. The suite was roomy, super clean and comfortable. Check in and out was smooth, and both people at reception were great! The breakfast was DELICIOUS! If we're ever in the area again, I'm booking here for the breakfast alone!
• SS

  Sugargurl

  Sep 16, 2025
  5.0
  Everything was great.
• BL

  Best Western Plus Trail Lodge

  Sep 16, 2025
  5.0
  Amazing
• DI

  Dan Inkajet

  Sep 12, 2025
  1.0
  OK, I gave you 3 weeks to get back to me. I asked 3 desk employees to have a manager call me. I paid $65 extra to get a Jacuzzi in my room. With luke warning water it was useless. I asked for a $65 credit but the desk couldn't do it. Please call me, our visit was 8/22/25, 3 employees were asked for a manager. If I don't hear from you within a week, I will have Amex clear this up in a minute. I left a message on website with my number.