Best Western Plus Scottsdale Thunderbird Suites

Reviews

• BH

  Bryan Hadley

  3 days ago
  5.0
  Stayed at this very clean hotel for a short weekend vacation to visit with family and celebrate a birthday. It was located near the airport, near family, and close enough for a wonderful Saturday visit to Old Town in Scottsdale. The staff was very friendly and I enjoyed a few short chats with the breakfast service staff, who provided a very clean experience with freshly cooked and very well prepared standard breakfast items. Recommend getting those double shots of Espresso from the lobby machine! I enjoyed the balcony view of the interior square that had a very clean and comfortable pool and hot tub. Thanks for a wonderful weekend stay!
• DF

  Duncan Farrow

  Oct 23, 2025
  2.0
  Checked in and the room was old, musty and moldy smelling. Booked a different hotel instead. The only positive is that the staff were friendly.
• DM

  Devin Manygoats

  Oct 1, 2025
  5.0
  Great breakfast
• LC

  Luke Carver

  Sep 27, 2025
  5.0
  Chandler was amazing. I traveled all the way from Peru. He helped me with a great attitude for 4 am in the morning. Definately should be a manager if he is not already. Thanks Chandler I will be back thanks to you!!
• NP

  Nikita Prasad

  Aug 24, 2025
  2.0
  I stayed here with my partner for a staycation/trip (we live an hour away) and an aquarium visit. We were in a 2 room suite with a king bed, and while the decor is a little bit outdated, we loved the room for the price! AC kept the room cool, and the bed was very comfortable. Bathroom was a little small, but the shower was nice. We were not disturbed at all by the airport sounds. Location of the hotel is conveniently placed and near many good restaurants and stores. Breakfast was lovely with attentive staff and an incredible selection, and the bartender made amazing shirley temples if you don't engage in alcohol. There is only one ice machine located on the first floor, and I had to go looking for it. My other complaint, which dropped my review from five stars to two, was the front desk service. I had called two times prior to my stay to confirm my reservation. With my membership status, I also wanted to request a late check out. Dejia (?) at the front desk, who seemed less than happy to answer my questions, told me that I was able to stay until noon the latest and that if I wanted to stay later, I could ask during my stay. It was not noted on my reservation, as I had to confirm during check in again that I was set up for a noon check out. Dejia did come out of the back office to confirm we had spoken to the team member checking us in, but she did not address me at all and had a poor and unwelcoming attitude once again. Imagine my surprise when at 11:03 AM the next morning, a housekeeping staff member barged into my room unannounced while my partner and I were asleep in various states of undress. She claimed that she was not notified of our late check out, despite two phone calls and confirming at check in. I was shaking when she left due to being so startled at the loud noises and argument. I have stayed at many BW properties and have never felt my privacy and space so violated and disrespected. Just for this reason, I would not come back nor would I recommend this stay to anyone. I regret not just eating the extra $20 and staying at the Sundial location, or another hotel altogether.