Best Western Plus Pleasanton Inn

Reviews

• PR

  Paul Rannis

  Oct 15, 2025
  2.0
  I booked this hotel because Booking.com showed that guests had given it a rating of 8.0. Thats very deceiving. The place isn't bad for a glorified 2 star hotel but Booking.com has it listed as 3 star. No way is this a 3 star hotel. The hotel was clean, staff was great, very safe, but should be listed as 2 star
• MK

  Memo Keswick

  Oct 7, 2025
  1.0
  I've always had good to great stays at Best Western hotels. I've used BW hotels so much I'm a Diamond Member. The BW Pleasanton stay this last weekend was great until we started driving home. Wow, turned out the BED BUGS had a feast on my body. The swelling and itches didn't start until many hours later checkout day. So, I didn't notice until we got home. I called the next day to report the problem to Dillon at the hotel. He said they'd have the Cleaning Staff "look into it". Never heard anything more. Sent notice to BW Customer Service. Again never heard more about my notice. Oh yes, also surprised not to be asked about refunding my points!
• EE

  Enrique

  Sep 23, 2025
  5.0
  Everything was great 👍
• UT

  Ureem Thumeim

  Sep 3, 2025
  1.0
  They should not charge like a hotel since it's a motel standard place. Carpets are old and stinky. Faucets are leaky. A/C is so primitive and clunky they sound like an old Ford car. Towel supply is half what you get in a hotel. Door and window are so lose that road traffic noice won't let you take a peaceful sleep. TV remote are like children toys. Main door sometimes won't open even after scanner shows green light. You may have to keep banging at door to open. NOT quite at all. . Next to highway traffic.
• JW

  joyce w

  Aug 15, 2025
  5.0
  I want to give a big thank you to general manager Roshen and Scott. I left belongings at hotel. They are super nice and offer solutions . I finally get my belonging back. I really appreciate your help. Thank you so much .