Best Western Plus Patterson Park Inn

Reviews

• DW

  donna west

  Oct 16, 2025
  5.0
  Traveling from Missouri. The desk person was awesome. He took his time and helped in everyday. Marv was great. Can't say enough
• TV

  Thomas Vandeventer

  Jul 14, 2025
  1.0
  sold out due to train employees in town. call ahead or book ahead of time for a room.
• JM

  Jennifer McPherson

  Jul 5, 2025
  1.0
  Absolutely Appalling Experience — Avoid at All Costs I made a reservation on Tuesday for a Friday stay for my family of seven — two adults and five kids. Because the online system didn’t allow me to request adjoining rooms, I called directly to ensure we had two rooms with two queen beds each and a rollaway, specifically adjoining. The man on the phone pressured me to book immediately, claiming there were “only three adjoining rooms left” and that I should lock it in before I lost the opportunity. Fast forward to check-in: No adjoining rooms. Not even close. Instead, we were handed two rooms with one king bed each. That's two beds total for seven people. A blended family with five children — and the hotel seriously expects us to pretend that’s what we booked? I immediately called the front desk. The response? A casual, indifferent “there’s nothing I can do.” So I called the main number on the website — same thing: “Since you’re already in the rooms, there’s nothing we can do.” It was midnight on a holiday weekend. What exactly were we supposed to do — drive our exhausted kids back to Wichita? Suddenly, nobody remembers the phone call I made. Suddenly, there’s no record of the verbal confirmation. Suddenly, they’re insisting I booked online — which I absolutely did not. And of course, nobody can issue a refund. Nobody can fix the mistake. Nobody is “authorized” to do anything. $500 later, we're crammed into two rooms that aren’t remotely what we booked — and the hotel staff seems perfectly fine with that. The level of disorganization and blatant lack of accountability is staggering. This wasn’t just a mistake — it was gross negligence, followed by radio silence, gaslighting, and total apathy. Customer service clearly ranks dead last on this property’s priorities. But I guess when you’re the only game in a small town, you don’t have to care. Shameful. Do better.
• SD

  Sheri Decasper

  Jun 30, 2025
  5.0
  Best motel in the area!
• CL

  Carol Lyon

  May 21, 2025
  4.0
  This hotel is very nice. It is clean, does not smell, and the bed is very comfortable, but to get TV you have to take your phone and actually follow steps to connect to cable provider. Maybe okay if you are tech savvy but we are older and struggled for over an hour and a half off and on and trying to connect and finally was suspended by Cox from trying anymore. The lady desk clerk would not come to room and just kept saying "follow the steps". We thought we were but obviously not so our whole stay no TV. Surely there is a more guest friendly way to have TV. (The morning clerk was very nice on checkout and did give a discount for our hassle and no TV and I was impressed with his concern.)