Best Western Plus Montreal Downtown-Hotel Europa

Reviews

• KP

  Katie Patterson

  Oct 27, 2025
  2.0
  3 night stay over the weekend . Room was not what was advertised , kind of felt like harry potter in a closet with a queen size bed , the mini fridge did not work and had a smell . Friday night got stuck in the elevator and ended up late for my dinner which the restaurant was very kindly understanding .Very clean /quiet and great location for the middle of downtown. Just a little misleading with the advertising and what actually was .
• CE

  Cyndi Earle

  Oct 24, 2025
  3.0
  Our room for night 1 of 3 was on the side of building adjacent to construction site, literally feet away from our window. Noise from this started at 6am. See photo taken from inside our room. We asked for an upgrade after noticing on the hotel website there were better rooms for less than what we were paying for ours. Our room for the next 2 nights was on the opposite side of the building where there was no construction noise. There are only 2 elevators. One or both elevators were out of service for the majority of our stay. Housekeeping staff were very courteous, friendly and helpful.
• BK

  Bjoern Kroener

  Oct 20, 2025
  2.0
  Wer meine Rezensionen kennt, weiß das ich selten weniger als 4 Sterne vergebe.... Die Rezeption befindet sich, von der Drummond Street aus, im Keller und ist mit einem ziemlich kleinen Fahrstuhl erreichbar. Die 2 Mitarbeiter am Empfang waren sehr freundlich und hilfsbereit - einzige Lichtblick. Das Zimmer 330 hat eine Glasscheibe zu einem kleinen Lichtschacht, ohne Glühbirne bleibt es dunkel. Der Rest vom Zimmer ist alt,abgewohnt und sehr dringend renovierungsbedürftig! Im Bad sieht es nicht besser aus! Das Hotel ist leider nicht zu empfehlen und den 2. Stern gibt es nur für die Mitarbeiter am Empfang. Update: Die Antwort vom Hotel bzgl. Renovierung wurde vor einem Jahr auch schon geschrieben.....
• KK

  Khashayar

  Oct 18, 2025
  1.0
  This is a summary of our 1-night stay which cost $285 + tax: 1. Very small room. Cleanness was just ok! Lack of proper sound proofing…. 2. There are 2 elevators there. One was not working at all. Other one was partially working. So we had to wait about 10 15 mins each time to get the elevator. 3. The toilet didn’t work. I reported the issue to reception , but they refused to change the room or send a technician to fix it for us. So we stayed the whole night without having toilet! Can you imagine this? 4. Parking is a headache! we had to park a block away for the parking. 35$ fee extra! 5. Locations is the only good thing about this place 6. Reception staffs were not friendly. I’m not coming back here again.
• JR

  Julia Ricketti

  Oct 14, 2025
  1.0
  It brings me no joy to have to give this a 1 star, but I feel like it is my duty to be honest about the experience and warn others of how it was and perhaps incentivize upper management to fix things. To make things clear, the staff on site were polite and did what they could, but the problems went deeper than that. My stay was in late August, where the hotel was likely completely full. There was a concert that weekend as well as some sort of card game competition happening at the hotel. I was staying with other family members, including my then 16 month old daughter. One of the first things that happened was the elevator got stuck. This prompted that one elevator remain turned off and the working one to only have 4 people in for the remainder of the trip. It also didn’t help that the elevator was tiny to begin with. Due to having a toddler, we always had to go down with the stroller which would result in long 15+ minute waits for the elevator. Even when it done come, it was often over the 4 people limit, not to mention suitcases so we could not go in. We did end up going many times up and down the stairs (from the 5th floor), with the toddler and the stroller in hands. I understand that technical problems happen, but something like this with a full hotel for 4 days does not seem acceptable. It should also be noted, the stairs smelled of urine. Due to having a toddler, we requested the crib for our room. This request was not noted and staff were surprised to find out when we arrived. They had to scramble and hope to find one, which I’ll give them props as they did. Unfortunately the crib was absolutely awful! The bars were very tall and awkward to put a baby in, the mattress may as well have been a concrete slab as it was so hard. My baby who usually wakes up only once a night, woke up at times over 6 times in one night during our stay. Even without the waking baby, there was not much sleep for us either (even our family in other rooms), because the beds and pillows were extremely uncomfortable. I don’t know when is the last time they were changed, but this was probably the most uncomfortable bed and pillows I’ve ever had. Its hard to explain, and more of a case of “you know an uncomfortable bed when you feel one”. To make matters even worse, the light switches are the type that glow in the dark. This would normally not be a problem and should be a feature, unfortunately though it would constantly flicker and was right in our line of sight while we lay in bed. This also doesn’t yet cover the flashing light for the smoke detector, which would practically illuminate the room every few seconds. Unfortunately it does not end there, the room was very hot so we needed to turn on the air conditioner, which was also extremely loud. We had to practically chose between discomfort related to temperature or discomfort related to noise. As if this weren’t enough, around day 2 of our stay, we were suddenly woken up in the middle of the night by a loud buzzing and rattling. Turns out it was the mini fridge in the room for some reason, which we were forced to pull the plug from. As we went behind the TV stand to do so, we found an absolute disgusting mess, that probably hadn’t been cleaned in years. All this together unfortunately made for a very unpleasant and sleepless trip. I’ve always enjoyed staying at Best Western, so it makes me sad that this one has been neglected to this point. If any upper management of this one is reading, please do consider visiting the rooms, inspecting their cleanliness, functionalities and reviewing all the mattresses and pillows. This hotel should have everything to be an easy 5/5 with its structure and location. It saddens me that this was the experience we have and hope to warn others of it, or prompt some kind of change.