Best Western Plus MidAmerica Hotel

Reviews

• JC

  John Conrad

  Oct 20, 2025
  5.0
  Though the hotel and staff, especially Justin, were exceptional, getting to a different location using an Uber or Lyft is a definite challenge. My stay in & out of the room was EXCELLENT!
• JG

  Jasmine George

  Oct 18, 2025
  5.0
  Customer service was excellent. Justin the concierge was extremely helpful and patient. He was able to resolve my concern and was very kind.
• LR

  Lindsey Rotz

  Oct 18, 2025
  5.0
  Justin was able to help us out today! Helped us out tremdously!
• KS

  Katie Spillum

  Oct 7, 2025
  2.0
  We stayed in a wedding event block of rooms. Overall, the stay was good, the breakfast in the morning was great, and the employees were very friendly and super helpful. The beds are as hard as a rock, and being 6 months pregnant, I was ecstatic to go home. Our initial stay cost $341, which we paid with no issue. The following Saturday, we received an additional charge of $468. Thankfully, my husband checked our account and immediately called. The woman he talked to gave us the response, "I can't see that charge on my end, there's nothing I can do until it goes through, but it will most likely fall off." It ended up not falling off and went through. I called back the same day that it was pulled (Tuesday), and Justin at the front desk was very helpful. He told me he escalated it to the sales manager. I asked to receive a call back from the sales manager when it was addressed. I received no call. After several hours I called back and asked to speak to the general manager. They are not available as they ran to the store to get supplies for breakfast. I called back several hours later, and they apparently are now gone for the day. Upon this third phone call, however, we were informed that the additional charge was for ANOTHER guest in the wedding block that had not paid their room charge, and that we had authorized the charge, which we 100% did not do. There was no phone call to my husband, the designated card holder, to get this consent for the charge. After days of concern that nearly $468 could be withdrawn from our account and the potential for card theft and fraudulent activity, management had been notified of the situation and did nothing. They did not have the DECENCY to investigate this themselves or call me back to handle the situation, even after the issue had been identified over the weekend. Upon my last call, I was notified, "They will call you in the morning". The handling of this situation was atrocious and showed a thorough lack of the presence and activity of management on-site. Thankfully, we know the person whose card did not go through, so they are going to pay us for the charge that we received; however the inconvenience and the blatant lie that we authorized this additional transaction makes me question whether I would be willing to stay here again. The workers at the front desk, housekeeping (Jen in particular), and breakfast workers are the only reason I am giving 2 stars. Management DO BETTER and you have lost our business.
• MB

  Mr. & Mrs. Bibbs

  Sep 26, 2025
  5.0
  I travel all over the country, staying at various hotels…but Justin S. and his team are by far the BEST I’ve encountered, both as management and staff!!! My next trip to the Mascoutah area will DEFINITELY incorporate a stay at the BW+…as long as Justin is there!!!