NP
Natalie Peters
3 days ago
Second time guest here. We stayed for Disneyland. We like it because we get the spacious suites, breakfast and location.
We've stayed on harbor Blvd prior and we were now looking for a quieter area from the action in the evenings. This BW location is surrounded by a elderly home community, office buildings, and the local neighborhood of homes/apartments. A couple blocks north are the orange outlets with a large selection of restaurants and a couple blocks south is a target and a few more restaurants.
Breakfast was great. Stapled items were scrambled eggs, potatoes, waffles (3 machines, including one mini waffle maker), pastries, yogurt w/fixings, coffee, and juices. They switched up the meats from primarily sausage or bacon and cereal selection.
Infused water was available in the lobby, and a self serve gift shop area for a quick bite, snacks or toiletries.
The hotel has two elevators, but only one was working. Didn't look like there was any attention to the second elevator to be fixed any time soon. There are several keydoor entries around the facility to park close to your room and taking the stairs up.
Be aware that they allow house keeping to stop by for a clean up every other day, and it's only by request only. The functionality of the room took a sec to get used to. Our double doors separating the bedroom to living room weren't aligned to close and figuring out the TV (three digit channels). There were no dressers, so living out of a suitcase but still doable.
The staff was friendly and attentive. We enjoyed our stay and we'll be back for our next Disney trip.
JJ
Jesus Ortiz Jr.
4 days ago
Booked a room from Friday through Tuesday for a Disneyland trip, and this hotel completely dropped the ball.
On Saturday morning, I called to report that the AC wasn’t working. They said they’d handle it, but nothing was ever done. The room was hot and humid the entire weekend, making it miserable to sleep or relax after long days at the park.
On Sunday, I called for housekeeping, and they said they’d “try to fit us in.” Someone eventually came by just to tidy up a bit and drop off one single towel—for a room with multiple guests.
Then, on Monday night around midnight, our room key stopped working. When I went to the front desk, they told me they had a different room ready for us since Saturday because the AC wasn’t working, but no one ever mentioned that to us!
To make matters worse, they said a manager would call me back, still haven’t heard from anyone.
The lack of communication and follow-through was unacceptable. What should’ve been a fun and relaxing trip turned into a frustrating experience. Definitely wouldn’t stay here again.
Run down, dated hotel. Pool towels were oversized hand towels and scarce. Hot tub had foam over a foot high, sheets felt like burlap, carpeting was frayed, coach and ottoman were stained. Breakfast was good.
MR
Mindi Ramirez
Oct 16, 2025
This place was convenient and the price was decent. It only took us 12 minutes to get to disneyland via van and the breakfast here was top notch. I had the most yummy waffles and eggs with hot bacon. The swimming pool was clean and the hot tub was really hot which was a plus. Overall , I will definitely use a place again.
EG
Eric Gonzalez
Oct 11, 2025
The family and I came down to California for a Disneyland trip and we decided to stay at this Best western plus. First thing we noticed the room was so dirty and smelled funny. Many things were broken and looks like housekeeping didn’t put any effort to clean the room right. My son kept finding crumbs and hair ties and tags etc. The worse part of this room is when we were almost about to call it a night we notice a leak in the bathroom ceiling. I immediately went up to the front desk and told them we did not want to stay in that room. I had already complained once about the room, not being clean enough, and after this we had had enough and told the front desk person that we wanted a new room. He almost didn’t want to give us a new room because they were all booked. I was like I either want my money back or you give me a new room. This is not acceptable. After that he switch us to a new room and offer us a 10% for night but honestly, I feel like we should have been offered a few nights for free. Do not recommend this place at all!