Best Western Plus McKinney Inn & Suites

Reviews

• DC

  Darron Carrington

  3 days ago
  5.0
  I had an amazing stay at the Best Western Plus McKinney! The service was absolutely top tier. Everyone was so accommodating and made me feel genuinely cared for from check-in to check-out. Patel went above and beyond, answering all of my questions and even introducing me to the best coffee in Texas right in the breakfast area! It did not disappoint! I’ll definitely be staying here again.
• RF

  Roman Fuentes

  3 days ago
  5.0
  Always a great night sleep when I stay here. As a truck driver there is always parking. Nirav has the best customer service. Great hospitality. My smoke detector was beeping and phone weren’t working so I called the front desk and Nirav quickly took care of all the issues. Replaced batteries in smoke detectors and fixed the room phone. Always have a great experience when I stay here.
• MS

  Michelle Shade

  Oct 19, 2025
  5.0
  One of the best hotels i have stayed it, not only is it in a very convenient location the staff was incredibly helpful, and kind, outside was very well taken care off, and presentable, inside cleaned and smelled clean, 24 hour coffee machine was awesome, room was spacious floors were stain free clean and beds were so comfy.
• AS

  Alex Scott

  Oct 12, 2025
  5.0
  I had a fantastic experience at this hotel! They have the sweetest staff, especially the girl that worked 3-11 pm on 10/10. She was so kind, personable, and I had the best time talking to her! My room was amazing and made my stay phenomenal. Super clean and comfortable. I highly recommend and I will definitely stay here again!
• TZ

  Ted Ziegenbusch

  Oct 8, 2025
  3.0
  Our room smelled damp and musty. We asked the front desk about it. But they said it was probably a result of the hot weather. We thought it smelled like dirty socks and very unpleasant. So, my guess is, they desperately need to replace the carpeting. We ran the A/C a lot, but it didn't help at all with the funky smell. We stayed for an entire week and housekeeping never cleaned our room once despite us being gone for hours every day. We actually had to ask the front desk for some clean towels. Additionally, we had to take out our own trash, asking for more trash bags at the front desk. We weren't the only guests to complain about the lack of ANY housekeeping. Guests should not have to beg for a normal cleaning. Obviously, nobody ever checked our room all week. The included breakfast was unimaginative, but it was okay. Here's the real issue though. The coffee machine was broken and out of service for four days! They would occasionally bring out a pot of coffee from the back kitchen. However, it tasted weak, like a bad pot of ground Folgers coffee made from a tin can. The coffee container was often empty and ignored late in the breakfast hours from 6-9am. So, people were not happy about having no coffee and nobody was around to get more for the guests. Fair warning: unlike most Best Western properties, there are NO coffee makes of any kind in the rooms. Insufficient seating and tables on the busier days in the breakfast area also had folks trying to balance plates and cups as they stumbled back to their rooms with their breakfast. The location of the hotel is okay and the desk staff was actually quite friendly. However, you have to wonder. What's up with the poor housekeeping? All guests expect better, especially from someone connected to Best Western.