Best Western Plus Kalamazoo Suites

Reviews

• JF

  john fisher

  Oct 26, 2025
  2.0
  Toilet was running toilet seat with Loose all the floors are creaking could hear through the walls did not bring any towels to the pool when asked or at all
• AS

  Amy Smith

  Oct 25, 2025
  5.0
  I have been very happy with my stay here. The room was clean comfortable and well kept. The breakfast was good and varied. I would stay here again
• MY

  Marcus yarber

  Oct 25, 2025
  5.0
  We had a great time front desk staff was great loved the pool and hot tub nice outside sitting areas and the breakfast 😀 was so good
• AM

  Airanna Myles

  Oct 25, 2025
  1.0
  Best Western Plus: Disastrous Communication and Inconsiderate Service for a Long-Term Business Partner As a local professional event planner who has repeatedly utilized and recommended this establishment—including numerous baby showers, a Valentine’s party, and referrals from the non-profit HRI—I am profoundly disappointed by the worst customer service experience I have encountered to date. The lack of professional courtesy and failure of internal communication resulted in significant inconvenience and wasted time during a time-sensitive setup for a client event. The issue was a simple request to drop off balloons early for an event I was hired to decorate. Timeline of Miscommunication 1. Monday, October 20th: I called the front desk and explained my long-standing professional relationship and my need for an early drop-off. The receptionist was unable to assist and instructed me to call back on Friday to speak with a manager. 2. Friday, October 24th, 12:33 PM: I spoke with Manager Lindsey. After explaining the situation, she assured me, with her exact words: “We have a party going on but they only have it for two hours, you can come anytime after 8pm.” 3. Saturday, October 25th (12:00 AM Midnight): Relying entirely on Lindsey’s confirmation, I drove from across town to the hotel address to complete the drop-off. 4. Immediate Rejection: The night receptionist informed me I could not access the space until 4:00 AM. This was a four-hour discrepancy from the communicated time and represented a major inconvenience. 5. Failure to Resolve: I asked to speak to a manager, and Manager Lina was called. I reiterated the details of my conversation with Lindsey and stressed that this new, much later time was never communicated to me. Manager Lina not only confirmed the 4:00 AM policy but also falsely insisted she had spoken to me and two other individuals about checking in. I clarified that I was not checking in and was merely hired to do a job, needing only to drop off the required items in the space that Lindsey approved. Manager Lina’s final and deeply unhelpful statement was that “there’s nothing I can do.” Conclusion The internal disorganization, coupled with the management's refusal to honor a promise made by a fellow manager (Lindsey) or offer any meaningful resolution, is shocking. To be treated with such inconsiderate service, especially after bringing substantial business to this location over the years, is highly upsetting. This experience represents a massive failure in customer communication and professional conduct. Due to this severe inconvenience and lack of respect, I will no longer be recommending Best Western Plus to any future clients or non-profit partners.
• TT

  Tracy

  Oct 20, 2025
  5.0
  Everything about it was good. Comfortable bed, good breakfast, super nice staff, and clean.