Best Western Plus Jonesboro Inn & Suites

Reviews

• LL

  Lilly L

  2 days ago
  5.0
  Very clean hotel. I reserved a king room online, but when we got there, it was a king suite, which was nice. Shower didn’t drain fast, but we didn’t really care. Breakfast was good with several protein options, although there were kids taking most the food back to their room (not hotel’s fault). However, staff did come and apologize and made more.
• FL

  FLA LYFE

  Oct 25, 2025
  5.0
  Clean hotel , great service and decent breakfast. Close to all restaurants recommend Lazarri Italian Oven ask for Shandi she is the BEST!
• BS

  Barbara Sweet

  Oct 24, 2025
  5.0
  Very clean, quiet, and comfortable. The staff was exceptionally polite and attentive. Such a great experience, I didn't want to leave the next day. Yes, it is an older hotel, but is very well managed. Everything about the experience was made the best it could possibly be.
• MA

  Michelle Aiello

  Sep 29, 2025
  5.0
  I HIGHLY RECOMMEND staying at this hotel. The staff is AWESOME. FRIENDLY, HELPFUL, POLITE. THEY ARE SUPERFANTASTIC. THEY GO ABOVE AND BEYOND TO MAKE YOUR STAY ENJOYABLE. The hotel is clean, quiet, neat, and centrally located to everything. Beds are comfy, They have a great breakfast there. I would never stay anywhere else when I'm in town.
• TJ

  Toby Johnson

  Sep 19, 2025
  1.0
  I will say overall the hotel is decent for the money. But my reason for one star is the owner. I placed my reservation through expedia.com and paid $103 at the time I placed the reservation. When I arrived at the hotel they asked for my debit card and Dl. Which I have them. I didn't know until the next morning while checking my bank account. But when I checked in. There was 2 charges placed on my card for $91.70. I went to the front desk and after an hour of the guy trying to reach the owner. He finally says there should only be one charge and it's only a hold until I check out for incidentals. But they will not process. So I left and checked my account the next day and sure enough all three charges processed. The $103+$91.70+91.70. so I called the hotel and it took literally all day to get an answer from him. He asked for screen shots of the charges which I sent. Then his story changed from it being for incidentals to I was charged because expedia's virtual card declined and he didn't get paid from them. So I called Expedia and told them the situation. They told me that if their card declined the customer is supposed to be told at the time of check in that is what happened. I was told nothing. Expedia told me to hold while they called him. When they came back on the line. They said he told them the reason I wasn't told their virtual card declined was because I was being rude and he just wanted to get me away from the counter. That is an absolute lie. He wasn't even at the hotel when I checked in. And other than these extra charges the entire stay was pleasant. Nobody was ever rude to anybody. Expedia put me on hold again while they further investigated the situation. When they came back on the line. She told me they positively confirmed that he was lying about the whole thing because they checked the transactions on their virtual card for that hotel and there were none. They said he didn't even attempt to collect from that card he just automatically charged me again not one charge but twice! He changed his story a few times which shows he's lying then when they confirmed he lied about their card declining they knew he was lying about the whole situation. So anyone that stays at this hotel. I recommend that if you book through a third party and the hotel asks you for your card. Make sure they process the transaction like they are supposed to and collect from the third party not your card. There is no telling how long he has been doing this and how many people he has done it to. But I'm sure he's stolen thousands of dollars from people. Because I'm sure most people don't just check their accounts like I did and don't catch the unauthorized charges he's making. Expedia told me they were escalating the investigation because the girl working the counter in the morning at that hotel said several complaints have been made like mine. He's a thief watch you account!! Oh and the wifi doesn't work there either