Best Western Plus Inner Harbour

Reviews

• EJ

  Ellie Jeong

  Oct 24, 2025
  1.0
  All ferries to Victoria were suddenly canceled due to severe weather, and there were no seats available for the later sailings. Despite providing all the evidence and explaining the situation, the hotel refused to issue any refund or even allow a date change without charging a 100% penalty fee. This is absolutely ridiculous and shows a complete lack of understanding or flexibility toward customers facing unavoidable circumstances. I’ve stayed at many hotels, but I’ve never encountered such an unfair and unreasonable policy. Terrible customer service — I’ll never book here again. Travelers, beware!
• LR

  Larry Robinson

  Oct 17, 2025
  5.0
  Classic old-style hotel. Even had TWO balconies, one facing East and one South, and a little sit-in kitchen. Perfect!
• MP

  Michelle Paterson

  Oct 16, 2025
  2.0
  If you are staying here anytime in October 2025 be warned they are jackhammering at the front of the hotel 9am-5pm. It is loud and you can hear it everywhere. Lobby door is closed sometimes and you need to go up and down the ramp to the parking garage which is steep. Otherwise would have enjoyed our stay. Glad we moved to another hotel for the rest of our stay.
• EF

  Emily Feldkamp

  Oct 7, 2025
  4.0
  I was a bit hesitant to book here with some of the negative reviews but I personally really enjoyed my stay here! The location is fantastic for walking around downtown. Check in was fast and easy. They have self parking (big plus for me as I hate valet parking) conveniently below the hotel. The gate to get in and out of the parking was a little slow moving but overall it was extremely convenient and there was always space to park. You can access the hotel from the parking garage. The room was definitely older looking but nothing looked dirty or overly worn. You do get a little kitchenette area which was a nice surprise for me! There is also a nice little balcony area off the room. The bed was very comfy. The bathroom overall was very good except the shower head is a bit low - I am 5'11" (180cm) and it was a bit low for me so if you're really tall it may cause issues. As others have noted, there is no AC but if you open all the windows at night it really does cool down nicely. Others also noted that there was quite a bit of noise from surrounding rooms and the outside - this is also true but it wasn't super problematic for me. They were doing some construction out front during my stay so it looks like they are updating things! Lastly, the breakfast was always very well stocked. It was a bit of a tight squeeze and could get quite busy but there was always plenty of food to go around! I would definitely stay here again and would recommend to it to others who want to stay in the heart of Victoria.
• ST

  Steven Tse

  Oct 1, 2025
  5.0
  Had an amazing stay. Great location. Breakfast included had a large variy. Staff were really friendly. Bed and room were clean and would definitely stay again