Best Western Plus Inn of Hayward

Reviews

• AS

  A S

  Sep 10, 2025
  5.0
  Best places in sf
• AR

  Ashley Roberts

  Jul 31, 2025
  1.0
  This was a terrible stay cut short by the appearance of a cockroach. We had booked back in February to stay July 24-28 and requested a room next to the family we were traveling with at the same time who booked at the same time in February. A week out, the family we were traveling with called to confirm that we'd be getting rooms next to one another and the person they spoke to confirmed. Once we got there, the woman at the front desk said they couldn't confirm that and she didn't know why someone would say that they could, because this is their busy season and this weekend in particular was very busy. This may have been a valid excuse if we booked a week ago, but because we booked in FEBRUARY there was no excuse, this was just a pure lack of planning on the hotel's end, which is just lazy. We were not even on the same floor. Once we finally got to our room we found the ear plugs provided to drown out the sounds of traffic, because these rooms literally sound like there is a window open the traffic noise is so loud. Also, the overhead light on our room did not work, it flickered before just eventually turning off when you turned it on. As if all this wasn't agitating enough, the hotel has a policy that they will charge you $150 if you leave lights or A/C on while out of your room. That is outrageous. We are paying for a room and it's use and this is such a ridiculous policy of pinching pennies. Also, for those not familiar with the neighborhood like us, it's not a safe neighborhood, which is frustrating when traveling with children. The final nail in the coffin, however, was that my friend found a cockroach crawling on the wall Friday morning. She tried killing it but it survived and she scooped it into a cup to bring down to the front desk. Front desk seemed utterly unsurprised and just offered her another room, as if cockroaches are only going stay in one room and not also be in other rooms or their kitchens running the complementary breakfast. After speaking with the family we traveled with of this incident we all decided we were not comfortable staying at this hotel any longer. The only saving grace of this hotel is that the young woman working the front desk on Friday morning was very helpful and my husband and I had no issue cancelling the rest of our stay. In all honesty, with all the issues we had, we should have been offered a full refund instead of just for the days we cancelled, but we were not surprised since this hotel can't even afford to allow it's guests to keep their rooms cool while they are gone. I cannot stress enough, find a different hotel!
• MM

  Ms. Marie

  Jul 22, 2025
  5.0
  I enjoyed a family visit in the Bay Area, and this hotel was just the spot for us to stay. I would stay here again when visiting. I recommend this hotel to anyone visiting the Bay.
• CJ

  Cristobal Jauregui

  Jul 20, 2025
  1.0
  Checked out the same day at 10pm because I saw a cockroach coming out the badly installed crown molding on the wall. Went home and threw away the clothes and showered immediately
• VC

  Vanessa Cortez

  Jul 10, 2025
  1.0
  This is one of the worst hotels I was in. And I have had a few. Front desk was super friendly. When driving up there were sketchy people outside. When leaving there were people walking around in just towels. Checked in Went to the room. We could see the pool. Wouldn't get in it if you paid me the water was green and looks like it hadn't been clean in awhile. Walked past housekeeping we said hello and nothing not even a look our way. Got to the room and it smelled so bad. We didn't even want to sit on the bed. We checked in for 2 nights but left 20 mins later after checking in to another hotel. Was still charged for one night.