Best Western Plus Houston Energy Corridor

Reviews

• EO

  Edward Ortega

  Oct 23, 2025
  5.0
  Really clean rooms and lobby. Staff very professional and friendly.
• TM

  Tatiana M.

  Oct 18, 2025
  5.0
  My husband and I stayed at this hotel from September 10th to 12th, and we were so positive impressed. It's one of the best hotels! Thanks to Flo and her assistant (I remember her name is Romen, but Im not sure). They were so kind and helpful with our booking. The hotel is very clean, stylish, and beautiful, and the breakfast was delicious. I highly recommend it!
• PD

  Pete Dell

  Oct 11, 2025
  4.0
  Only arrived yesterday, the staff have been fantastic, polite and helpful, the room is clean and very comfortable
• WB

  Wendal Boggs

  Aug 24, 2025
  5.0
  Great place simple as that. Management and staff are top notch. Always great breakfast and always clean and quiet establishment. Beds are top notch comfy and we work nights and the staff always takes care of needs in great fashion. Staying here for work but will be back in the future. Highly recommend.
• DR

  Dillion Roberts

  Aug 19, 2025
  1.0
  This review is a formal complaint regarding a deeply unprofessional and unsettling experience I had at this hotel. I have been a paying guest for over a week for my job. The two company vans I brought are essentially mobile billboards, clearly marked with our company logos and parked in the lot for all to see from 6 AM to 9 PM daily. Despite this, I was treated like a trespasser and a criminal by the manager and another employee. The incident occurred after I had finished my dinner at a neighboring restaurant. As I returned to my vehicle, I noticed the manager and another employee following me. They did not say anything initially but waited until I unlocked my company vehicle. Only then did the manager approach me, demanding to know if I was a guest. I explained that my key card was in my room, but she insisted on escalating the situation, creating an embarrassing public scene. What followed was a baseless interrogation. I had to prove my residency, which I did, but by this point, the encounter had become heated. I felt I was being targeted and profiled, likely because I had my shirt off and have tattoos. This manager's behavior was not only unprofessional but also discriminatory. Even after I verified that I was a registered guest, she continued to lecture me. When I finally said, "We are done," to end the uncomfortable confrontation, she became visibly angry and threatened to kick me out. It is completely unacceptable to be treated with such hostility and suspicion when you are a paying customer who has done nothing wrong. The other employee present had even seen me in the hotel's breakfast room just hours before, yet they still chose to confront and humiliate me. This experience was not just disrespectful; it was a profound violation of trust. I do not recommend this hotel due to the blatant disrespect, lack of professionalism, and discriminatory profiling from the staff. Regarding the incident on Tuesday August 19th 2025, I am writing to formally address the circumstances and clarify several key points. First, I wish to state that I have been consistently parking my vehicle in an almost identical location for approximately the last week and a half. Second, I must point out the significant presence of your employees. On the morning in question, I was observed by one of your staff members while eating breakfast. I also had a verbal interaction with her, during which she informed me about the policy prohibiting the use of personal cups with the apple juice dispenser due to COVID-19 safety measures. This prior contact with an employee establishes a clear timeline and my presence on the premises. Furthermore, it is my understanding that I was followed a considerable distance—nearly a football field—by a manager and an employee. I find it difficult to reconcile how, given the close proximity and the established pattern of my presence, my vehicle's security features were not observed. My Ram ProMaster has a robust security system; when the vehicle is unlocked, all lights—including the mirror lights, lights on the top of the cab, headlights, turn signals, and brake lights—are activated simultaneously. This highly visible sequence makes it virtually impossible for the unlocking process to go unnoticed, even from a distance. The assertion that the sun could have obscured this event is not plausible, as the vehicle's signal safety is a well-documented and core feature. I trust this detailed account clarifies the situation. I am available to discuss this matter further at your convenience.