Best Western Plus Hiawatha Hotel

Reviews

• BP

  Burnett Pewenofkit

  Oct 18, 2025
  3.0
  Only 3 stars just because the rooms felt a little old fashioned. Beds were comfy, it was roomy in there but dark, bathroom was small.
• WC

  Winter Chitwood

  Oct 15, 2025
  1.0
  When I checked in, there was trash in my room. Empty plastic bottles, some liquid on the counter, and I found sixteen cents in change between the blankets/sheets in the bed (Which to me meant they had just made the bed between guests, not changed the sheets. Gross.) Apparently they have to call in staff that are off the clock to clean the room instead of just moving the guest to another room, which seems super crazy to me. Even after the room was tidied (I had to go check in for my conference) there were still short black hairs on the floor in the tub/bathroom floor. I'm a blond with long hair. Gross again. Breakfast Friday was okay but how do you not have a working coffee machine that is advertised as an amenity on your page during booking? Check out was really the most disappointing- the young lady that checked me out (I think her name was Patience? Which is hilariously ironic.) Did NOT want to use the card I gave her to pay for the room. We went back and forth, and she eventually took the card. Turns out she didn't charge it, and now I get to try to fix it with my school because the wrong card was charged. (This is a problem for more than one reason- obviously no one wants someone to use a payment method they actively said 'do not use that method, use this one'. The other issue is when I called before my stay to get information, I was TOLD to bring a different card because if using the school card, I would be required to also have Credit Card Authorization forms filled out. So I brought my own card. And then she didn't even run it, and now my school is very frustrated. After she ran the card, she literally just walked off to the back. It was so abrupt and there wasn't a 'Thank you, you're good." or any kind of social indication that we had finished, and I still had my room keys. So I stood there for a few minutes, said 'Hello?" a few times loudly enough to be heard, and then her head popped out from around the corner and she just said 'What?" I asked if we were finished, and she said 'Yeah you're good' and disappeared again. In general I'd say the guy working Thursday night isn't ready to work the night shift alone- he seemed pretty unsure about how to handle issues that came up. He was friendly though, and that makes up for a lot of anything that can go wrong. I've been a Best Western customer since 2006, and generally it's the brand I've always had faith in, but this one was not great.
• AG

  Anne G

  Jul 21, 2025
  3.0
  I stayed here in June and found most of the staff very nice and helpful. A bit expensive side for the quality of the rooms which are on the smaller side. I found the hours for breakfast to be a bit restrictive. Last half hour they do not put any more food out so even though the hours are stated make sure you get there way before it ends. Parking is okay but on a slight incline. For some reason most of the handicap spots are on the side that does not have any ground floor rooms. Not many places to eat near hotel.
• RH

  Rashad Hurd

  Jul 12, 2025
  5.0
  Checked in Thursday evening 7-10 I had the pleasure of having Melissa k check me in and Melissa b (spell check). Both ladies handle everything smooth and perfect definitely enjoyed my stay. Breakfast and coffee was on point as well! Thanks ladies see yall soon. Blessings!
• AC

  Angela Campbell

  Jun 12, 2025
  5.0
  This best Western was very clean so very happy