Best Western Plus Galveston Suites

Reviews

• GW

  Gerry Wyant

  Oct 21, 2025
  5.0
  Spent three nights at this hotel and my wife and I enjoyed this location very much. Every person in the hotel was cheerful, helpful, and knowledgeable of where to go and what to do. We slept well, enjoyed the pool and a hot breakfast each morning. So nice to cross the street and play in the surf. Will return here next visit.
• MS

  Marilyn Schmidt

  Oct 20, 2025
  3.0
  The thermostat on the AC needs to be replaced in room 506. I really felt sorry for the maintenance man because they're what wasn't much he could do. It only worked with the fan on high or constant low. I chose this hotel because the balconies face the Gulf and I stayed here previously. We had to ask to have coffee in the room. In the past, coffee available in the room was a standard.
• RR

  Ruby

  Oct 20, 2025
  3.0
  The location of this hotel is excellent close to the ocean and with a beautiful, semi-private balcony. I really appreciated that the floors were not carpeted, the beds were decent, nothing to complain about. However, the room itself felt quite dark. Even with all the lights on, it lacked brightness and warmth. Aside from the balcony, the interior didn’t have much charm or appeal. What disappointed me, though, was the hospitality at the front desk. Upon check-in, the front desk attendant seemed uninterested and unwelcoming. Her responses were short and curt mostly yes or no answers and it felt as though my questions were an inconvenience to her. This stood out because every other staff member at the hotel was incredibly kind and friendly. Additionally, it was uncomfortable to see the same front desk attendant having conversations on speakerphone in the lobby. It created an unprofessional atmosphere. I’d suggest the hotel consider providing headsets or setting clearer guidelines for staff communication in public areas. My stay was pleasant overall, and the location, balcony views & breakfast made it worthwhile.
• NH

  Natali Hrodska

  Oct 20, 2025
  4.0
  We often stay at this hotel chain, and to be honest, this hotel has been the worst Best Western we’ve stayed at so far. The rooms are very dark, and the hallway on the floor was quite dirty — especially in the corners. It looks like the carpet hasn’t been cleaned in a long time. As for the food, it’s average — nothing special, but okay. The pool didn’t appeal to me at all; maybe adding some décor or a few touches would make it feel more inviting.
• NH

  Nettie Haney

  Oct 18, 2025
  4.0
  Rooms are spacious with a balcony view. Breakfast provided lots of options & the staff both at the front desk and breakfast area. I wasn’t thrilled with the lone water bug that greeted me in the morning in the bathroom 😞