Best Western Plus Fillmore Inn & Suites

Reviews

• MM

  Mark Matthews

  2 days ago
  5.0
  This is a superior hotel! I would highly recommend staying here! The greeting at check in was a bit suspect because of JoJo. At first I thought it was me. I was tired from the long drive and a bit weary. The check in was smooth but JoJo was quite brisk and almost rude. I played it off. After being a rewards member for 13 years, this is not my first establishment. We found our room not just clean but clearly well planned for someone to be comfortable and have everything they need. The kitchenette was a special touch, complete with dishes, real silverware glasses and even pots and a couple of skillets for us to cook in during our stay. The breakfast was on point! Leslie was welcoming and a real joy to have as the breakfast server! She was friendly and spirited! In the evening they have a unique touch by serving hot food beyond your normal "happy hour" time. Everything from Nachos to Pizza and Wings! A full service bar topped everything off. Even though I don't drink alcohol, I was still quite impressed with the collection of spirits avaliable and a very knowledgeable bar tender who also served as the "cook". It was a perfect way to spend the evening. Almost like your own personal "Sports Bar!" All in all, this was one of the best experiences with Best Western I have ever had! With the exception of JoJo! As I mentioned in the beginning, my first experience with her was brisk. However, after multiple days, it was clear this is who she is: a dissatisfied rude employee! I have never been treated so rudely at a hotel EVER! I am not normally one to complain. But I felt it important to call her out by name this time! This hotel deserves a 5 star rating! From Danielle to Leslie and even my brief experience with Bailey, the employees are wonderful! They all make you feel like you are supposed to be there, comfortable and welcome. When JoJo "rolled her eyes at me" and refused to acknowledge me when I simply asked for directions to the ice machine on the first floor, only to snap at me with ambiguous "North, South" directions, I just walked away. As a business owner, I couldn't have an employee representing my company with that kind of behavior. As a rewards member, it's embarrassing to think this is what others see about my brand. As a guest... I simply was willing to end my stay. With all of that said, I can't deny the rest of the quality amenities and wonderful staff! And, with the exception of one, it is definitely the superior hotel to stay with if you travel to Colorado Springs!
• BM

  Brenda McKean

  Oct 25, 2025
  3.0
  13 times called front desk to help with the sofa bed and bedding, no answer. Went to front desk there was 16 people in line, someone called on phone and the lady working says I have no time for you. I bought 2 ice teas cost m
• RR

  Rae Rae

  Oct 17, 2025
  5.0
  Great location surrounded with so many places to shop, eat, and see. Fantastic fair price for the absolutely beautiful room/view of the mountains. 10 minutes away from garden of the gods and 20 minutes to Pikes Peak (if you haven't heard of either, make sure you look it up and go! Both were absolutely must sees) . Shout out to Jo Jo for being super welcoming/sweet and making check in super easy and fast! Breakfast was pretty good as well!
• RD

  Rocky Mountain Dobermans

  Oct 6, 2025
  5.0
  I have stayed in a lot of hotels, but I have to say for the price of this hotel is cheap for the quality of room quality of service here. Even the beds are amazing to sleep inn! the pillows are perfect. everything at this hotel even the staff is amazing as if your staying at high end hotels . I’ll give this place a 10 star review if I could, it is pet friendly the rooms are extremely clean. They have cappuccino and coffee machine for you at anytime for your convenience. Great breakfast as well, Pets are welcome and treated with kindness amazing place to stay thank you. Pool and hot tub is clean and well kept. I had a comfortable stay,thank you all the staff. Hugs RMD
• ES

  Erin Springer

  Oct 2, 2025
  5.0
  If you are in Colorado Springs, don’t waste your time anywhere else. Trust me and come here. I have stayed here probably about 10 or more times now due to work. I originally was staying at another hotel closer to work, but came here once and never looked back. Absolutely all of the front desk staff are kind, courteous, and knowledgeable— especially the ladies in the evening. I have loved interacting with Q and Jojo, however I can say that about the other female evening front desk worker too but I don’t remember her name. I will say that the morning front desk staff can be hit or miss. Some of them are extremely nice. One of the girls can be a bit unfriendly at times, but I’m sure it’s a tough job, so I give her some grace. The hotel has amenities you can’t beat. They have a full service kitchen for room service or dining (Fillmore Pizza Kitchen). Because they have a full service kitchen, the complimentary breakfast features nice options like cinnamon rolls, omelets, or breakfast burritos that you wouldn’t ordinarily find in a regular continental breakfast. The hotel is nicely appointed with other amenities like on site laundry. The rooms are always very clean, and housekeeping staff will leave nice touches like pressing emblems into the toilet paper, or folding a design in the top tissue on the Kleenex box. It’s the little things that don’t go unnoticed. There is also a full service bar, and while I’ve never drank there, the male bartender (don’t remember his name) has delivered my room service before and he is very funny and very nice. This hotel has been a great home away from home. Props to everyone who works here.