Best Western Plus Executive Residency Austin - Round Rock

Reviews

• SD

  Sarah Dempsey

  5 days ago
  1.0
  There have been 2 robberies the past 2 nights. The first was my husband's truck and someone else's truck was broken into last night. He has a video but its to blurry to see anything important.
• MK

  mike kennington

  Oct 22, 2025
  4.0
  We have had a really nice stay and the staff have all been helpful. Louisa on the front desk has helped with local knowledge and places to go in Austin so has made our stay much more pleasant and easy.
• RM

  rolando martinez

  Oct 21, 2025
  5.0
  Hotel nuevo , espacios amplios y muy agradable la decoración , habitaciones amplias y bien equipadas , baños cómodos y bien equipados , muchos puestos de estacionamiento , no utilizar las otras instalaciones por mi corta estancia , en mi próxima visita a Austin espero poder estar más días 👍🏻
• CB

  Chloey Benson

  Oct 13, 2025
  5.0
  By far one of the best hotels I have stayed at. The price is great for all that you get - a nice clean room, great breakfast & AMAZING customer service. Everyone that has worked the past two days really DID their thang. Thank you guys- I definitely see myself coming back.
• VC

  Vishrut Chokshi

  Oct 3, 2025
  1.0
  0 stars – AC broken, staff lied about it, refused refund. Dishonest and rude – avoid this hotel. I stayed here Sept 20–21 with my family, including two senior citizens. The room itself was decent, but the air conditioning was not functioning at all. Imagine four people trying to sleep in Texas heat with no AC. I called the front desk multiple times and even went down around 11 PM. The front desk assistant admitted they were aware of the issue but wouldn’t do anything until the next morning. They also claimed the hotel was at 100% occupancy, so no room change was possible. I told them we couldn’t stay under these conditions and asked for a refund. The night manager verbally confirmed they were sorry, understood, and would provide a full refund – I just needed to have Airbnb (where I booked) contact them in the morning. On that assurance, I checked out around midnight. Here’s where the nightmare really began: the next morning Airbnb called the hotel, and suddenly the staff denied everything – claiming the AC was “working fine.” Later, when I followed up directly, they gave a laughable excuse: that the thermostat was set to “ON” instead of “AUTO,” which supposedly caused the issue. That’s just not true. Anyone who understands HVAC knows that “ON” only keeps the fan running – it does not stop the AC from cooling. If the system was actually working, we would have felt cold air when the compressor kicked in. Instead, all we ever got was room-temperature air, meaning the AC was not cooling at all. On top of that, not a single staff member ever came to the room to check it firsthand. When I pressed them to honor their verbal promise, the staff spoke rudely and refused. Since then, the manager has dodged my calls, always “busy” and asking me to call back in a few days. It’s obvious they’re just avoiding responsibility. This hotel’s behavior is dishonest and unacceptable: Lied about the AC working. Used a bogus thermostat excuse to cover themselves. Broke their verbal promise of a refund. Treated guests rudely instead of taking responsibility. Dodged follow-up calls instead of resolving the issue. I would never recommend this property. If you value honesty, basic comfort, and customer service, stay away. Plenty of hotels in Austin will treat you better.