Best Western Plus Emerald Inn & Suites

Reviews

• TW

  tyler weidmer

  Oct 17, 2025
  5.0
  Very high ceilings on the first floor.
• HS

  Hannah Lee (Specialist)

  Oct 15, 2025
  5.0
  Our family had THE BEST STAY! Parking was a breeze. Our room was next to the elevator which was great. It was also easy to get to breakfast and the gym. We loved that there was coffee, tea, and water provided all day. The coffee tasted great. There wasn't a strange aftertaste. The outdoor and indoor decor was beautiful. The inside was decorated for fall and was so pretty. There was a bar and the bartender made awesome margaritas! Breakfast was delicious. There was sausage and biscuits every morning. They were SOOO GOOOD. The lady who ran breakfast was so sweet. My husband hurt his back and needed to ice it, so I asked her if she had a zip lock bag and she have me one. So so sweet. The room was wonderful. You can log into tons of TV apps. There is also a casting feature from your phone to the TV. The TV is a flat screen and is bi. The bathroom is beautiful. Tiled looking walls. The soap had a citrus smell and was invigorating. The towels, napkins, and toilet paper were all folded so beautifully. They looked like shells and bows. Lots of details. There was a great desk for me to work. Lots of space for my laptop, papers, and books. The a/c unit worked wonderfully. The microwave, keurig, fridge, and freezer were so nice to have in the room. The shower had a rain head and the water felt amazing. I forgot that the lobby area has a beautiful fireplace and tons of seating. I highly recommend this hotel if you are looking for a place to stay!!!
• RH

  Robert Haight

  Sep 27, 2025
  3.0
  Noooooo pool. Apparently it is listed in the fine print. But not easily seen. No discount was given. Nor a care was given. We were told they would that refund us for the room. But good luck finding another room. The whole town was booked. Nothing like being taken advantage of... And telling our little kids there is no pool for the weekend. It would also appear that the pool is down until at least January. We asked what all they offer for families, and were told, Nothing... But said that have a mini bar.. No good here... We have had an okay experience so far then that. The hot breakfast has been pleasant.
• LD

  L Damme

  Sep 20, 2025
  4.0
  Have stayed here numerous times. This time, very disappointed that the pool and hot tub were not operational. The day before we arrived, I booked the room using the Best Western website. I specifically looked to see about pool. The website made no comment that the pool was closed for maintenance. When we arrived, the desk clerk informed us of this. I made a comment that the pool was important to our stay. The clerk said "Sorry". It is very disappointing that the room rate was not reduced when this amenity was not available.
• FT

  Fletcher Turcato

  Sep 18, 2025
  1.0
  This was an absolute terrible choice for 5 nights. This hotel is understaffed so as you show up to check in, you are told the swimming pool and hot tub are out of service. They are not out of service. They are not paying staff to service and monitor those amenities, so they close them. This is not shared with patrons before they get to the front desk. This hotel is a scam. The front desk employees are rude, undertrained, and short-handed, leaving them to bartend part time, and sit behind their desk on their phones ignoring customers needs There are 6 better hotels in Garden City, do not choose this one. Terrible all around and I will continue to push others to better hotels with way better service. ZERO OUT OF 5 stars if I could pick zero. Pathetic, terrible hotel. 🤢🤮 you have failed your patrons. Close your doors.