Best Western Plus Eastgate Inn & Suites

Reviews

• PS

  Patrick Storey

  2 days ago
  5.0
  Great location right off the highway with good amenities and super friendly staff. The breakfast was actually really delicious, kudos to the kitchen and a big shout out to Wayne at the front desk. Wayne was super friendly and welcoming. The whole front desk staff was really nice. Highly recommended.
• VV

  veeo987

  4 days ago
  4.0
  Very comfortable bed and clean room. Breakfast was delicious. Staff was very courteous. Only reason for a 4 stars instead of 5 is the soundproofing isn't great so you can hear cars outside, which can be annoying if you get a south facing room.
• LD

  L Danelisky

  6 days ago
  3.0
  This place is yet another example of the varying standards that BW seems to be embracing at the Plus level. The agent who checked us in was very friendly, unfortunately the customer service at breakfast kind of ruined the overall experience. If you advertise breakfast until 10am, that means it’s available until 10am. I was a little surprised that they roped off the area at 9:50 - but it’s forgivable. I was more surprised that they started removing items at 9:50. I was shocked when they turned off the lights to the breakfast area at 10am even though multiple people were still eating. You don’t leave people in the dark - that’s not hospitality. As for the room, it was alright. The PTAC seemed confused about temperature, and some of the furniture was stained. Wasn’t entirely pleased that we didn’t have hot water on one day of our visit, but I was fine to skip my shower. It wasn’t the worst hotel experience I’ve had - but it wasn’t great either.
• LL

  laura

  Oct 18, 2025
  5.0
  this is my fourth time staying and everything was great again but better. when i came to front desk to ask for help i received the best service then ever past the other three times i stayed. he didnt have a tag on but i am assuming his new since i didnt see him the other times. he was working at front desk and pool management too. he gave me best helpful and nicest service i've received from this hotel. the rooms were clean and breakfast was amazing again!
• NC

  Nate C.

  Oct 14, 2025
  3.0
  I was disappointed with my check-in experience at around 1:45 PM on October 14, 2025. When I asked if early check-in was possible, the front desk agent said yes but there would be a $25 fee. Considering the hotel appeared empty, I was surprised, as I’ve never been charged this fee at other locations across the province or elsewhere. Also notable, I was staying for 3 nights on business and you'd think someone would have the common sense to simply waive that fee considering it pales in comparison to what I'm spending - especially nowadays when everything seems overpriced and businesses seem to be gouging customers. After leaving to get coffee and find somewhere to work until I could get checked-in at no cost, I checked my Platinum member benefits and saw that early check-in is included in my rewards. I called back, mentioned this, and was then told I could return to check in...something that should have been noticed and handled the first time I tried to check-in. When I asked whether the loyalty program took precedence over hotel policy, the agent said it was up to each location she "thinks". If that’s true, she could have easily waived the fee, especially seeing my Platinum status and corporate rate, which indicate I’m a frequent business guest at Best Westerns. The agent didn’t apologize, didn’t seem knowledgeable about the policy, and deflected responsibility rather than using discretion. She was nice enough about it, but the lack of empathy and no attempt to apologize bothered me. Staff should be better trained on loyalty benefits and empowered to make customer-focused decisions, particularly for loyal guests. Having worked in the hotel industry myself, I understand how this situation should have been handled. Regina has many competitive hotel options, so as a result of this experience, I cancelled my remaining two nights. I value earning points through the rewards program, but above all, I value being treated with appreciation as a loyal guest. I'm undecided if I will return to this location on future visits but it is less likely after the poor experience checking in.