JA
John Abrahms
Oct 20, 2025
I stayed at the Best Western Plus CottonTree Inn on August 15th, and I can honestly say it was one of the best hotel experiences I’ve ever had. The property itself is lovely — clean, quiet, and welcoming — but what truly made my stay exceptional was the front desk attendant, Tressa. She was absolutely incredible from the moment I checked in to the moment I left.
Tressa went so far above and beyond that I honestly felt like I was staying at a five-star resort. When I mentioned I wasn’t sure where to eat, she gave me several fantastic local restaurant recommendations that ended up being spot-on. She even suggested a few fun things to do around town, which made my short stay in Idaho Falls so much more enjoyable.
Later that evening, I realized I needed an extra blanket — and before I could even hang up the phone, she was already bringing one up herself, with a smile and genuine kindness that you don’t see often anymore. When my TV gave me a bit of trouble, she came right up to help, fixed it in minutes, and somehow managed to make me laugh while doing it.
The room was spotless, spacious, and incredibly comfortable. Breakfast the next morning was wonderful — fresh, hot, and plentiful. The beds were heavenly, and the atmosphere throughout the hotel was calm and relaxing. Every staff member I met was kind, but Tressa stood out as the heart of this place. Her warmth, professionalism, and sincere care for guests are unmatched.
I’ve stayed at a lot of hotels over the years, but this experience stood out because of her. She made me feel genuinely welcome, and that’s something you just can’t train — it comes from who she is. I truly hope management recognizes what an asset she is to this hotel, because she turned an ordinary stay into an extraordinary one.
If you’re visiting Idaho Falls, don’t think twice — stay here. You’ll be in great hands, especially if you’re lucky enough to be helped by Tressa. She’s the kind of person who makes you look forward to coming back.