Best Western Plus Chandler Hotel & Suites

Reviews

• LL

  Lilia

  2 days ago
  4.0
  Hotel agradable limpio con almohadas y colchón cómodos . Desayuno muy aceptable y de buen sabor . La ducha una delicia y no se tapaba nada en el baño . Sus habitaciones muy amplias 👍🏼.
• AS

  Ani Sanchez

  Oct 26, 2025
  1.0
  Very bad experience. We had to wait two hours because there were no rooms ready. The wait was long and the service was terrible. There was no housekeeping to clean the rooms. The price was very high for the terrible service.
• JR

  Jessica Ramirez

  Oct 13, 2025
  2.0
  Had really good ratings, but I was pretty disappointed with the stay. The room was a great size. We were in a 2 queen bdrm with a full kitchen and a living room with a full-size mattress. 2 tvs. Perfect for myself, my husband, and our 4 kids. They had an indoor pool we used. You have to ask an employee to open it for you. I'm assuming so kids don't go in without parents, so that's good. They also had a little gated area outside of the pool where you can hang out and BBQ. Breafast was a typical hotel breakfast. So decent. There was an older hispanic woman who was handling breakfast, and she was kind and helpful, making sure everything was clean and in order, and an older hispanic looking man who always had a good attitude. They also had a pretty good latte/cappuccino machine. This is where the positive feedback ends, sadly. The room looked as if they did a quick wipe down. Stains on the stove top crusted on. We couldn't open any apps on the TVs or cnnect ur phones. There was blood stains on the side of one mattress closest to the window as well as the sheet which made me question if they were cleaned because it couldn't be a coincidence the same sheet was placed on the exact spot as the blood stain.(we stayed in room 403) so right away knew it was one of those hotels that probably gave their employees 15 mins to clean each room. When I booked the room, there was an option to request extras. So I requested extra towels (as hotels usually only have 4) and extra pillows and blankets for the pull out couch. There was nothing in the room, so I called to request them again and was told I had to come down to get them since she couldn't leave the front desk. I said that was fine as we were leaving for dinner and could ask on our way back up. Did that, and we were given 1 blanket and 2 extra towels, then we were told she had to get back to the desk as there were other customers waiting. There was 1 guy who told us to go in front, so our kids didn't have to wait. When we set up the couch, it had no sheet on it. We had to use the top sheets from each bed. And they used the 1 blanket that was given to us. We were there for a total of 5 days and were told we would only get room service when we asked before 11 am. the day of. Well, on day 3, we asked for room service at 1040am on our way out, and we were told it was too late by the 2 women at the front desk because the hotel was full. My husband said he wasn't aware that was a stipulation since we weren't told that, and they basically said sorry, so he asked for clean towels and for the trash to be taken out at least. Otherwise, we'd have to leave the trash in the hallway. They said they could do that. Well, we got back that night & We noticed a lot of doors were cracked open. We got to our room, and sure enough, it was open as well. We went through the room and decided housekeeping left the door open after coming in. After seeing our group, they also took all the towels and left only 2 new towels when they took out 6. Throughout the rest of the stay, we noticed multiple room doors cracked open. With the attitude of most of the employees not wanting to be there, and the cleanliness of the hotel, I'd have to say this was probably one of the worst I've stayed at and will not be coming back.
• JP

  Johan Peters

  Oct 11, 2025
  3.0
  La ves pasada me fue muy bien con la reserva todo cumplido pero esta ves reserve online 2 habitaciónes y no las tenían disponibles me pasaron otro habitación por el mismo precio que valían las 2
• MD

  Mark Dambkowski

  Oct 7, 2025
  5.0
  Freeway easy on off, Casino other side of I-10. Quiet even on frontage side of building. If A/C running, no freeway sounds.