Best Western Plus Carousel Inn & Suites

Reviews

• MM

  Mallow Fluff (Mallow_Fluff_01)

  Oct 26, 2025
  2.0
  I was highly dissapointed in our stay, got there after midnight and booked. The room was way over priced for how basic and outdated it was. Things had dust on them, the carpet looked like it never got shampooed, (i took a rag and wiped up some water my toddler spilt on the carpet and the rag got so dirty which proved how it needed a shampoo) there was cobwebs on the cieling, the bathroom was missing a tile, there was dried snot on the curtain, hair in the tub, and splatters of drink or food on a couple walls. I took pics of a few things. We had been traveling a couple days and my family got in and passed out right away, i noticed the things after I showered and noticed the hair in the tub so i took a better look of the place and i went down to let the person at the desk know. She was polite and said she could change our room but my family was already asleep. Then told me to come back in the morning when the manager would be there. I did so but someone else was there and i repeated what was wrong with the room and they acted confused and like i was lying but they said the manager wasnt in. I asked if they could contact them he said no she is sick and he wouldnt be able to contact her. He said he also couldnt refund the room, i said i didnt ask for a refund since we did stay but maybe a discount but he again said he isnt allowed and to call another day. I was super polite, as well, believe me i do not like being rude, ive worked in the service industry for many yrs and even been a housekeeper at several hotels and resorts, so i was needless to say dissapointed in the room, and how things were handled. I would not return for another stay. But i hope the manager feels better soon.
• NG

  Neal Gilliana

  Oct 14, 2025
  5.0
  Clean hotel, pool was closed for maintenance. Staff was very friendly and knowledgeable. Beds were nice and room was clean.
• NA

  Nico Ampula

  Oct 10, 2025
  1.0
  I was here on a work trip, worst hotel ever. Wifi doesn't work, the washers are broken, the dryers don't dry your clothes, the front desk doesn't have quarters, the key cards need to be reset every day because they demagnetize literally just sitting on a table, the pool area is out of service, the breakfast isn't good and isn't even served half the time, the carpets are gross, there's mosquitos in the room every night, the fridge isn't even cold enough to keep food from spoiling and there is of course no way to keep anything frozen, and they don't do room service seemingly ever
• MH

  Mike Hillis

  Sep 27, 2025
  2.0
  If Best Western "Plus" is supposed to be updated, this one missed it. King suite furnishings and carpet were definitely from the late 70's and had an old smell. The hot tub has been filled in with concrete and the pool was cold. Continental breakfast was fair, had better. Probably not going to pick this one again.
• SQ

  Syed Qadir

  Sep 21, 2025
  5.0
  Martin at the front desk was awesome and made recommendations for places to visit all throughout the state of Colorado. The large Gas station/Convenience Store across the street has a lot of good stuff.