Best Western Plus Big Lake Inn

Reviews

• MS

  Michael Stroup

  Sep 8, 2025
  5.0
  Holly, Louisa,and Adolfo are fantastic hosts and staff.
• WR

  William Rivas

  Jun 29, 2025
  1.0
  Nice hotel and friendly staff. Except they charged me an extra night for their confusion on my booking. Called to get it corrected and never heard back from them. Will definitely find other arrangements next time I have to stay in the area.
• LE

  Lief English

  Jun 13, 2025
  1.0
  Extremely over priced for the rooms and the microwave didn't work in the room
• AD

  Amy Dick

  Jun 5, 2025
  2.0
  If you're someone who enjoys the sensation of lying directly on a granite countertop, this hotel might be your paradise. The bed was, without exaggeration, the hardest surface I’ve ever attempted to sleep on. I actually double-checked to make sure I hadn’t accidentally curled up on the floor. The room itself was clean, the staff polite, and the location decent. But all of that became background noise after a night of wrestling with what felt like a medieval torture table disguised as a mattress. I've stayed in budget hostels, camped on rocky ground, even napped on airport benches—and still, this takes the crown for Most Unforgiving Sleep Surface. By morning, my back was begging for mercy and my husband was Googling "emergency chiropractor." A mattress topper or even an extra blanket might help, but really, this bed needs a full-blown intervention. If you're looking for a cheap wake-up call for your spinal health, you've found it. If restful sleep is important to you, maybe keep looking.
• AR

  Aubrey Randolph

  May 23, 2025
  2.0
  It was better at checkout. Found out it was a new person and she didn't know what to do. We did get a crib but in the future bring your own it's set all the way to the bottom and you can't really reach the baby. But this is my review from yesterday stay before I found out but I still stand and will be booking in Rankin from now on. . . I get here and they want to charge me again.... I told them I paid back in December it's now April... I had to get my phone and show them my bank statement, and the receipt and I still feel like the front girl didn't believe me. I also requested back in December a bed for my newborn on the website. I called the same day I booked and they said they will have one ready all I have to do is bring a crib sheet. I get here and no bed and the girl has no idea what I'm talking about she has to call the manager. The one thing they got right was hearing impaired room i asked for online..... Meanwhile there is another lady upset about having to be charged twice and her ac is broke. Why isn't the manager here on duty? I paid more to stay here 30 mins out of the way for a better room for my newborn and in all honesty I should have just stayed in Rankin. I'm still waiting to see if there is a crib for me. I will not stay here next year. I'll go ahead and book in Rankin from now on