Best Western Plus Atlantic Beach Resort

Reviews

• MM

  Michael

  1 day ago
  5.0
  My stay at the hotel was absolutely amazing, and a huge part of that was thanks to Veronica, the manager of housekeeping. She goes above and beyond to make sure every guest feels comfortable and cared for. You can tell she takes great pride in her work — every room is spotless, fresh, and perfectly prepared. What really stood out was Veronica’s warm personality and attention to detail. She doesn’t just manage; she genuinely leads her team with kindness and professionalism. Any small request was handled quickly and with a smile, which made the whole experience even better. The service throughout the hotel reflects her dedication — clean halls, crisp linens, and a welcoming atmosphere everywhere you go. Veronica truly sets the standard for excellence. I’d definitely stay here again, knowing she’s in charge!
• NE

  Nick Eltakach

  Oct 17, 2025
  2.0
  location is close to the beach, however, there not much restaurants around, not enough parking spots in the garage, AC was messed up, 80 degree in the room, bed is very uncomfortable, we didn't even try the pool, very small and outdated, front desk never answer, it has a nice view, you need a car to get to restaurants
• JH

  jacques halpern

  Oct 17, 2025
  1.0
  Air conditioning system is not working in the entire hotel, was initially put in a room on the 9th floor upon check in but had to move the next day as room was musty & air conditioner was not going below 73. I was then moved to a room on the 4th Floor the next day & was assured that air conditioning was in working order, room temp would not go below 72. Went to front desk a couple of day later at 9am to let them know, was told to come back at 12. Came back at 12pm & was told that engineering would come to look at the room. Engineering came to room at 12:05pm to check, he fiddled with the unit for a few minutes and said that it is working properly but the root from the issue is with the chiller system & advised that "the only rooms that had no cooling issues were rooms on the 4th & 5th floor that were facing the street, all rooms with beach or ocean view have issues" this is what the maintenance supervisor told me. He said that he would speak to front desk & come back right away. I waited in my room for 10 minutes & he still had not returned, it was now 12:20pm so i decided to go to the front desk. I went down again to speak to them & was advised that they can offer me a room on the 6th floor with an ocean view & the AC is for sure good since it's a room that they use for inspection. I asked to check the room first, i was given a key & went up to look at the room. I found that the AC was blowing the same temperature as my other room, i always take an infrared temperature reading device when i go to a hotel (I ran the engineering department in a hotel for 10 years so i am quite familiar with most hotel systems). I went back down after 10 minutes and inquired if they had a street view room on a lower level available, the front desk receptionist just said she doesn't without even bothering to check. Then an employee that was standing on the side decided to mix in & said that i would have to make a decision as i would have to move before 12:30pm, i looked at my watch & told him that it was past that time already so I am not sure how you want me to move before.... I know that the hotel is in the process of renovating as my first room was renovated & the second was not. 1 of the floors was closed off for renovations as well. It's a real shame that the root of the issue is not being addressed, the entire hotel has a mold issue, the hallways and rooms smell musty, even the renovated rooms. Fix the AC first & then renovate the rooms, the location is phenomenal, most of the staff is great but the hotel itself is going downhill.
• AA

  Aziza Alimardonova

  Oct 15, 2025
  2.0
  I had a good experience staying at this hotel overall, but it was completely ruined by the poor service from the manager. I accidentally left my charger in my room and called the hotel several times. The manager was extremely rude, kept repeating that “nothing shows in the system,” and refused to simply check with the cleaning staff. When I politely asked her to double-check, she started yelling and even questioned what language I speak. As someone who has worked in hospitality for over a year, I know that no matter what, the customer is never treated this way. Because of that rude and unprofessional manager, I will never choose Best Western Plus again.
• CC

  Carlos Conceiro

  Oct 7, 2025
  5.0
  I had an amazing week at the Best Western, and a huge part of that was thanks to Veronica. From the moment I arrived, she made everything incredibly easy. She went out of her way to make sure I was comfortable and taken care of, and her kindness and professionalism completely elevated my stay. Veronica didn’t just do her job—she personally made my entire week so much better. Every interaction with her was smooth, friendly, and genuinely helpful. It’s rare to meet someone who can make you feel both welcomed and taken care of the way she did. Because of her, I’ll absolutely be coming back and recommending this location to others. Best Western is lucky to have someone like Veronica on their team!