Best Western Plus Arroyo Roble Hotel & Creekside Villas

Reviews

• YR

  Yeslin Ruiz

  5 days ago
  5.0
  Finally stayed her after seeing this hotel every trip coming up to Sedona. Very beautiful hotel lots of greenery.
• YR

  Yoed Rabin

  Oct 25, 2025
  1.0
  Edit: Response to the first hotel's response on 2nd par. The hotel deleted this response, but my answer captures its essence of that communication. Their revised response is meaningless. Overated, over priced, dated. The sofa has matured to a garage sale level. The balcony furniture is falling apart (see picture). The lock on the door is missing one half (see picture). The $20/night parking charge is deceptive--it is on an unexpected web page and not on the room price detail; it doesn't meet industry standards. The $25 for 40 minutes early check in is ridiculous. No idea how this place got 4.5 stars, must be by rating bots. Response: You need to put your money where your mouth is. If you wrongly advertised the hotel, you need to discount the room. You agreed that the furniture are old and pledged to replace some next year. Do you really think that I care if you will renovate the room next year? How does this contribute to my already paid experience? You agreed that the parking fee was presented in the wrong place but still left it for everyone. I find that charge deceptive. You agreed that the early check in charge was not properly presented. This is all false advertisement. Your original response was a lot of words and no substance, and you now deleted it in favor of a meaningless generic text.
• BG

  Betsy G

  Oct 19, 2025
  2.0
  $400 per night and they didn't make the bed or change the towels. POOR!
• AC

  Amy Christensen

  Oct 18, 2025
  5.0
  This review is long overdue I’m sorry life got in the way, we were there 3rd week of august for our 20th anniversary before arrival I was contacted by Brittany asking if there was anything she could do for our stay, we had a redrock view room I asked for a high floor, on arrival we met David at the front desk great guy so nice and filled with info for us, we got a great 4th floor room (5th floor was top) with an amazing view, everyone at hotel was great we had an issue with our tv maintenance guy was super nice (can’t remember his name but he had a beard) he tried everything to fix it but couldn’t get regular tv they offered to move us but we were already settled in, next day we go to Grand Canyon for the day we returned and our tv was fixed without us even asking or complaining and we were given a credit to our bill by Brittany who went above and beyond to make us happy!!! We were there to sight see but at nite having a tv was nice thank you Brittany and maintenance!!! Also Karina was extremely nice always smiling and helpful with local recommendations, I can’t say enough about the customer service at this hotel, and the young woman and man at breakfast very nice, location was everything you can walk to all the restaurants bars shops in town, take the hour trolly ride to cathedral rock holy cross well worth it!!! Airport mesa amacing views and the vortex I got all the tingles Sedona is a magical place and the Arroyo Roble hotel was perfect for us, friendly, very clean and nice pool!!! Thank you again Brittany and team!!! Regards Amy&Rob Christensen
• RS

  Rita Srock

  Oct 16, 2025
  5.0
  Want to give kudos to Karenna at the front desk. Very helpful navigating our requests and Reward points. We went for a walk on property. Looking at pools, game rooms, excercise area, everything you could possibly want. Sat by the creek and relaxed for abit.Breakfast was amazing this morning. This is definately a great stop to tour the area.