Best Western Petaluma Inn

Reviews

• DD

  Dan

  2 days ago
  2.0
  The check in here sucks. It doesn’t work having a remote person check you in on a video screen. They couldn’t get the damage deposit to work. There’s an employee on site but only comes out when needed. The rooms smells a little of old pet/old smoke smell. Didn’t bring anything inside so as few things as possible are exposed. The noise from trucks with altered exhausts is very often and is loud enough to make this a last visit here. I don’t recommend this place other than an emergency stay.
• RM

  Rashad Monroe

  Oct 26, 2025
  5.0
  Breakfast is 10/10. GREAT STAFF
• ON

  Olivia Newman

  Oct 23, 2025
  2.0
  Updated review after my nigh stay: I woke up this morning after a rough sleep because of all the noise from the freeway. When I woke up there was no water. I called the front desk and they said that the water will be turned off until 1:00 p.m. I asked when I checked in last night why nobody told me they said that there was a sign posted. Honestly, if you're renting a hotel room that would probably be information that would be useful to be spoken to rather than just a sign that I did not see. So my five rating star is going to be now at 2. Coming to a hotel and not being able to flush the toilet or take a shower or brush my teeth seems really ridiculous. I needed a place to stay for the night while visiting family. I picked this hotel because it was close and the price was good. I will say the virtual check-in was a little weird at first, but the lady was really nice. I believe her name was Ally she was really nice and really helpful. With a happy attitude. The room was nice and clean. I love the fact that it had a microwave and a refrigerator since I could go get a dinner and cook it myself. I think the only downfall was I had to slam the door to make it lock, also, I don't know if the floors were recently clean, but the carpet was a little bit damp. Luckily I had slippers with me. But other than that it was a nice room and the bed was really comfortable. If I'm ever come to Petaluma again. I will make sure to stay in this hotel.
• GB

  Greta Butt

  Oct 23, 2025
  4.0
  Was a trip checking into a machine for the first time but the lady Elise? I hope that’s right. Was great she helped me thru the teller machine and we got it figured out. I love this spot it’s a great location I’ve stayed here for many years and really recommend it. I do support in person guest services more than a computer screen but thank you for you help tonight
• TW

  Tjiska Van Wyk

  Oct 19, 2025
  3.0
  Rooms lack a fresh smell and check in is done by remote video which is awkward however “real” person who comes to rescue is pleasant and accommodating. Complimentary breakfast is excellent