EC
Elizabeth Carter
Oct 13, 2025
I have stayed at your hotel 2 times in the past year on my way from Chinook, MT to Eagle Mountain, UT. My husband and I travel this road several times during the year, but we do not always stay overnight, depending on the time of year and the daylight hours.
Last year I made a reservation for a room with a King size bed. When we arrived and I checked in, I was told that someone else with my name (yeah, what are the chances), checked in earlier and they gave my room to that person, and I now had a room with 2 queen beds. That was not what I reserved, but I accepted it and paid for it, vowing that I would not stay there again if people who work there are that dumb. Maybe address, etc. (when checking the ID and having to sign the paperwork) were checked, it may have helped.
However, because of circumstances, my husband and I stayed there again on October 4th, 2025. I reserved a room with 2 queen beds (on purpose as we had someone else with us). The room was extremely hot and the wall unit did not work and neither did the control on the wall. It was one of the most uncomfortable nights we have had in a very long time, not to mention that the beds were horrible. I never complained about my room last year, but since we have had bad stays twice now, I would have asked the management for either a partial or full refund for my room. It was definitely NOT worth the $200+ that I paid. I did discover that there are 2 other hotels in Dillon, and in the future I will be staying at one of these. I am a Rewards member of Best Western, but I would not recommend your hotel to anyone. The breakfast, however, was very good.