Best Western Palm Beach Lakes

Reviews

• CA

  Casey Armbrister

  2 days ago
  2.0
  We stayed in room # 152 and unfortunately our stay was not pleasant as we didn't have hot water throughout the whole night until just 2 hours prior to needing to check out. Very uncomfortable sleep since we couldn't shower the night of checking in. Also the tub faucet had a continuous run of dripping water all through the night and hearing that while trying to sleep was very annoying. The shower knob to turn the water on and off was very very very hard to turn as it felt like you almost had to break it for it to budge. The covering was almost falling and we noticed no batteries were in the smoke detector which is a NEC code violation and there was hair still in the tub and floating up when the water was turned on. The maintenance guy came in late that morning and fixed the hot water issue but 2 hours prior to needing to check out and nothing was done or given for the inconvenience. On the plus side only the breakfast was good.
• RS

  Rollin' Stitches

  5 days ago
  5.0
  Really wonderful place!
• MD

  Matthew DiFilippo

  Oct 11, 2025
  5.0
  Beautiful outside garden in the back with tiki hut and newly renovated pool. Plants from all over the world. Landscapers and grass cutters do a great job!!!
• PP

  paul politsch

  Oct 9, 2025
  5.0
  Pros. Clean rooms with polite staff. Hot coffee and fresh breakfast. Plenty of parking handicap accessible with a covered entrance. Cons. Staircase carpet patterns are a bit much (IMO) a little tricky on the eyes. But this is the only one I have. Stayed many times and always a pleasant one. I recommend this place if you are in the area.
• LF

  Life As Femi

  Oct 6, 2025
  2.0
  Let’s start with the good about this hotel.. the people at the front desk are very friendly, good customer service. And it’s literally across the street from a great mall and there’s a bunch of places you can get food and target is right next to it. This was the only good about this hotel. Now let’s get into the bad.. first of all there was terrible WiFi. The WiFi did not work in the room and it didn’t even work if you sat right outside your room. The WiFi only worked if you were completely outside close to the lobby. Also, the pool wasn’t available because they were renovating at the time. There’s nothing wrong with renovating your hotel but why did you inform us of this renovation AFTER we booked. That is truly inconvenient because the pool is my favorite part of hotels on vacation and I was looking forward to going to the pool every morning. Not only that they had people working while we were staying which is another inconvenience. If you’re going to renovate why not just close the hotel for that week. While the construction workers were there, I was outside just relaxing drinking my water when all of a sudden a piece of the floor YES THE floor fell into my water like what are the odds 😐(and I have pictures too). The breakfast here is not good at all like omg, not once did they even serve bacon. The pancake maker doesn’t even cook your pancakes all the way and the apple juice is 100% watered down. No one came in to clean our rooms and when they did they just made the beds didn’t even change the sheets even though there was a stain in the sheets. There was a hair in the shower and the toilet wasn’t cleaned all the way I saw some yellow residue when I was cleaning and lifted the toilet seat. And I can’t believe one night when I went to take a shower I saw a roach crawling on the floor. I’ve never been to a hotel and seen a roach before I was disgusted (see picture with it crushed in a paper towel). Oh yeah and the water wouldn’t go down in the shower.