Best Western Ottumwa Inn & Suites

Reviews

• DH

  Daniel&Amelia Hartwig

  Oct 13, 2025
  5.0
  stayed 2 weeks here while in iowa visiting family and let me tell you this place is awesome they went above and beyond to make my stay as good as possible i highly recommend this place and next time I'm in town I'll definitely will stay here again 😀
• TD

  Terina D

  Oct 11, 2025
  3.0
  Registering in India or some such foreign place for a hotel in IOWA means when you get to the hotel, the pool doesn’t work and the breakfast has no gf options. All things that affect my family’s happy factor. I’d have to give less stars for this reason.
• AA

  Alicia

  Sep 16, 2025
  1.0
  If I could give this place a 0 I would. I would never recommend. The location is sketchy. Still close to things but very sketchy. The pool was ok. My child got out with the stairs and as soon as he turned left he slipped. The edge of the tile is facing outward and not flush with pool that my kid cut the side of his toe bad that it was fishing blood. The front desk girl had no idea where hydrogen peroxide was or if they had any and there first aid kit was not checked they like it was supposed to even though it showed it was. Says the manager. The hotel supposedly just got renovated a yr ago. I call it just mascara and lipstick over stuff wrong. It smells horribly bad in hallways and the rooms are damp and smell moldy. Our sheets were gross and had to ask the front desk again for new sheets and she gave them to my husband to put on ourselves didnt even offer to come do it. Then we locked ourselves out and instead of making us a key she literally said once we left she tried to go in our room to get our keys and that she heard our dog and decided not to. We said no that you didn't need to go in iur room just that when we got back to make us a key. The manager onky gave 15% off as she would have to call head office. I am not impressed as I still had to go out and get disinfectant for my kids toe. Plus my kid was also looking forward to waffles and the machine batter wasn't working that great and the 1 girl tried to fix it 2 times and then said she wasn't touching it again. Disappointed and not the service I expected. Not a place a family should go at all.
• AM

  Alexandra Medina

  Aug 27, 2025
  5.0
  My stay was excellent. The staff was professional and welcoming, and the rooms were very clean and well-maintained. Check-in and check-out were smooth and efficient. I would gladly recommend this hotel and look forward to returning.
• TT

  Tarrell Texas

  Aug 25, 2025
  5.0
  My stay here on 8/22/25 was a 10/10! Thanks to Myria (the cucumber mint water woman) and the staff for making me feel comfortable and welcome during my visit here.