Best Western on the Beach

Reviews

• MH

  Melanie Hazen

  5 days ago
  4.0
  We didn’t stay at the hotel, but we had breakfast at Island Pancake House and it was great. Big, fluffy pancakes and a pretty view of the ocean. Prompt, friendly service. The coffee wasn’t the best 😂 but a lot of restaurant coffee isn’t so no big deal.
• MW

  Misty Williams

  Oct 25, 2025
  5.0
  There were some issues with the hotel. The outside hot tub was not warm, the door was lose so you had to slam it shut which was loud and you could hear the next rooms slam as well, there wasn’t a snack vending machine. All in all it is a great place for me and my family to stay even with saying this. It was a fair price, the room was very clean and even smells good, the view is absolutely amazing. I will definitely be staying again
• JA

  Jackie Atwood

  Oct 16, 2025
  5.0
  Room was very clean and balcony overlooking the beach was lovely. Nice place to just have a beach vacation. Does not serve breakfast but has a restaurant inside. That place is very pricey. Waffle House is within a short walk. Nice location to walk to restaurants and shops. Beach access is perfect. Pools were nice. We had the kitchenette room and it was clean with a few utensils so might be best to bring your own. Enjoyed the beach chair rentals and really overall had a great time.
• AH

  Angie H

  Oct 12, 2025
  3.0
  DISCLAIMER: As with most reviews, this one is based on MY personal experience and should be taken as such. Things I value from a hotel experience may not seem important to others. Upside: Great location. GREAT location. It is definitely on the beach. I reserved and paid for a room with beach views. Now, the website does say it may not be guaranteed. That's understandable. But in the end it worked out. Great room with a great view, which really was the purpose of this trip. Rest, relax, unwind, and listen to waves. Parking was a bit tight but controlled with mandatory passes displayed on the dashboard. And it's good until 4pm on the day of checkout. Downside: Service was...ok. The East wing has one elevator. One. One very small one. And guess what? It was not in service for at least 4 hours during the morning when a lot of us were checking out. A LOT. Front desk wasn't concerned. At all. No signs posted, no notifications. Nothing. So after spending time at the beach dragging sand as a farewell to my trip, imagine my disappointment when I had to make my way up 3 flights of stairs. Oh yeah, the outdoor shower didn't function. So 3 flights of stairs with wet sand clumping up in my water shoes. Room wise, the tradeoff for the great room was a really small bathroom and abysmal water pressure in the showers. Beach access is great, but hotel guests have no access to beach chairs or umbrellas. That's operated by an elusive "they" that charges separately. Also, you have to check out beach towels from the front desk. Most info i found out about the hotel was given to me by guests. At check-in I was told to display the parking decal, which had to be done immediately before even taking my luggage to my room, and if I break anything I would have to pay for it. That's it. I had to ask how to get to my room and where the elevator was located. Kudos to the housekeeping staff who have to turn over rooms at a beachside hotel. I know that can't be an easy task. The ones I encounter were really nice. And shoutout to the young lady who was obviously working as a waitress but stopped and checked me out (and inquired of i needed a receipt) when no one was at the front desk. She could have easily brushed but stepped in and handled it herself. Would I stay here again? Hmm....I really don't know. But I do know it won't be during a local event when the room rates are jacked up. Totally not worth it.
• CF

  clyde froslear

  Oct 2, 2025
  1.0
  We are completely dissatisfied with our experience at the Best Western on the Beach, Best Western Hotels & Resort, 337 E Beach Boulevard, Gulf Shores, Alabama 36542 from 9/18/2025 to 9/25/2025. The multitude of issues we encountered, starting on the day of arrival, significantly detracted from our trip and reflects poorly on the Best Western brand. We arrived at the hotel on 9/18/2025. Upon entering our room, we discovered there was no hand soap provided whatsoever. We were unable to wash our hands after a long journey and before leaving for a late lunch, which is an unacceptable lack of a basic and essential The hotel is in urgent need of a major facelift and renovation. The carpets and chairs in the room were visibly dirty and frankly disgusting, which immediately gave a poor impression of the hotel's upkeep and sanitation standards. Their pool deck is warped which causes a safety issue and many lounge chairs are broken. Showers to wash off coming from the beach to the pool or hotel do not work. When we mentioned this to the staff we were told that maintenance knew about the issue but so far have failed to fix the problem. We utilized the provided "Please Clean Room" sign daily to request service. Despite this clear request, our room was not serviced on Tuesday 9/23/2025. We returned to our room around 4:00 PM to find it untouched, with no cleaning performed, no trash emptied, and no fresh towels provided. When we inquired about the lack of service, we were shockingly advised not to use the service sign because the housekeeping staff reportedly had a "language issue" in understanding it. This is a severe failure of management and clear communication protocols. We were forced to go down to the front desk that evening to collect fresh towels and basic supplies to manage until the next day. The following day, while the bed was made and the trash was removed, the overall cleaning was non-existent. Crucially, the surfaces of the shower, commode, and sink were not cleaned or sanitized. Given the lack of basic amenities, the poor state of the room, the consistent failure of housekeeping, and the unprofessional explanation provided for the service failures, I must state that I will not recommend this hotel to anyone and will not return to this specific location. This experience has left a very bad taste regarding the standards of your brand.