Best Western Maple City Inn

4.1
472 reviews

About

Hotel
Located in Hornell,NY, the Best Western Maple City Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Maple City Inn
1 CANISTEO SQ, Hornell, NY
14843, United States

Hours

Reviews

4.1
472 reviews
5 stars
215
4 stars
161
3 stars
52
2 stars
15
1 star
29
  • CC
    caitlynn carson
    Aug 30, 2025
    1.0
    This was a sheer disappointment and gross. We stayed here for our anniversary and were very disappointed. When we arrived the room looked nice. It was big and seemed clean but we started to quickly find that we were wrong. There was a pill on the floor next to the bed along with used earplugs. They left the previous occupants bedding on the fold out couch and simply folded it into the couch. There were several used qtips behind the couch, the windows were actively leaking on the inside, white crusty gunk on both sides of the chair cushion, falling/bubbled wallpaper, a wadded up dirty towel behind the head of the mattress, and toothpaste on the sink cabinet. The shower didnt drain and the wifi didn't work (not because of the password but the signal strength in the room was so poor it wouldnt even allow us to try to connect to it). We could hear the people above us so loudly walking around that it was bothersome (obviously more than the general walking of above) and it sounded like the floor/cieling was weak and the carbon monoxide detector was up by the ceiling. The hotel is right next to the train tracks and the fire station so we were woken up early from the train and heard sirens all night (this wasn't bothersome to us however its a good thing to be aware of for future guests).
  • KP
    Katie Perry
    Aug 25, 2025
    5.0
    Great place to stay at. Nice rooms, pool and breakfast. The staff were kind and helpful.
  • MS
    Madyson Sabolsky
    Aug 21, 2025
    5.0
    Stayed here for a couple days for work. When I tried booking online, the website wouldn’t allow me to because the room I was trying to book was not available for all 4 days I needed. However, I called and the lady at the front desk was extremely helpful. She was able to make something work where I could book the rooms for the whole time I needed! When we arrived she was very helpful and thorough as well. The hotel was very clean. So were the rooms. It was completely booked my whole stay but was very quiet which was nice. I definitely recommend this hotel. Also, go to Paddy’s Pub for dinner. It was great.
  • MW
    Mike Weber
    Aug 14, 2025
    5.0
    I got upgraded to the king suite. Nice large room with couch and great shower.
  • BT
    Bryan T
    Aug 13, 2025
    4.0
    Not bad at all. Could use some updating. Place was completely full during our stay but it was really quiet in the room. Only noise was the train which runs right next to the hotel. Breakfast was your normal free hotel breakfast, not bad, not great. Front desk people were nice. Room was fairly clean, a few cob webs. Room air conditioner has the constant on feature which I love! My only complaint is the sleep button on the TV remote didn't work lol. So it's really not a bad place to stay.