Best Western Louisville South / Shepherdsville

Reviews

• JK

  Jeffrey Kruse

  Oct 24, 2025
  5.0
  Me and my son went to the expo ended up staying at this best western the lady at the desk I think was maybe Destiney she was terrific the room was clean and nice and the breakfast was nice and the ladies in the morning were hey will stay there again
• KR

  Kathy Gardner MS, RD

  Oct 7, 2025
  2.0
  I paid ~$190 to stay in this dump. It’s gross. The carpet is soaked around the ac unit. The bathroom is embarrassing. There was even a 1/2 full bottle of Powerade in the fridge waiting for us. They need to put some money into this place if they want to charge prices like this.
• JD

  Jenny Dalton

  Sep 20, 2025
  4.0
  Convenient access from interstate. Clean modest rooms, very courteous staff.
• JJ

  Johnny

  Sep 17, 2025
  4.0
  Nice, clean , affordable and a convenient location. Cant ask for much more.
• MH

  Madison Hanson

  Aug 21, 2025
  1.0
  August 19th 2025 we came to the area for a family members army graduation at Fort Knox. We specifically chose this hotel in HotWire because the listing said “Family Friendly.” My daughters and I traveled and chose the room size appropriate to accommodate us along with small children. We arrived to check in at approximately 6 pm. As you can imagine- we had bags and other supplies for the baby that we needed to bring in and set up. We also pulled the sofa bed out for another spot to lie down after a long day. At approximately 6:30 pm we received a call from the front desk in our room saying that she received a noise complaint- and if she had to warn us again we would be asked to leave the hotel. In all of my time in traveling, I have never been spoken to or treated in this way. We traveled for many years with travel softball and stayed at many hotels and have never been on the receiving end of such a call. I can assure you that we were doing nothing out of the ordinary. We were bringing supplies in - setting supplies up and the children were moving about the room. The young lady that called had such an off putting tone that I decided to walk down to the front desk in person. I take the idea of being put out of a hotel room I already paid for very seriously. The young lady was having a loud conversation on her cell phone with her ear bud and when she saw me she hung up. This is what I remember from our conversation- but it might not be exact: I told her - I’m hear to talk about this noise complaint. She said, Yes - it was a warning. I gave you the courtesy of calling the first time. I said, “Well, I don’t understand what could have been happening that would warrant us being put out of a room that I have already paid for.” She said, “When I have the people below you asking if we are doing construction at the hotel - that is a problem.” I said, “I can assure you that we are not making a lot of noise. We were bringing our stuff into the room. It’s 6:30 pm. Your quiet hours are posted 10 pm to 6 am. We specifically booked this hotel because it said, “Family friendly.” She said, “We are family friendly. They kids can go outside and run around.” I said, “You’re not family friendly if we are being told that we are going to be put out the next time there’s a complaint. And you just take the complainers word for it?” She said, “No….the next time I would go and check.” I asked for the managers phone number. She gave me a card with the hotel’s phone number. I said, “If I call this - I will get to talk to you.” She said, “I can’t give you the manager’s direct phone number.” The rest of our night from 7 pm - until we were ready to check out the next morning was spent being overly worried about stepping too hard - or the kids crying because of the thunderstorm. I would also like to point out that I smelled smoke in the stairway and on my walk to load things in the car at 7 am as we were getting ready to check out. We did not use the elevator because it had loud, concerning sound up on the opening of the doors.