Best Western Inn & Suites - Lake Charles

Reviews

• RR

  Rachel Richard

  Oct 26, 2025
  1.0
  Check in was smooth on 10/10/205. Staff were very friendly and accommodating (so I thought). Walked in the room to a horrible smell like the carpet needs a deep cleaning. I didn’t let that bother me because I’m not a complainer, I would rather try to fix it. I sent my daughter to the Dollar store across the street for air freshener and turned the AC on its lowest setting to circulate the heat out. Walked in the bathroom to a dirty tub and hair on the floor near tub/toilet. Still not upset, easy fix due to I always bring cleaning stuff with me. Ceiling had what looked like a mud spot and a dark spot over the window. Next morning I go to the desk to ask for accommodations with a later checkout and was told the latest they could do was 2pm at a $20 fee, so I agreed to that instantly. Clerk asked me how do I pay my deposit and I told her everything was on my card. She told me I was all set. Checked out before 2pm and while walking out we noticed a dead cockroach on the top part of the curtain. Checked my card and the entire amount (stay plus deposit) was charged. I reached out to customer relations only to get told a total fabricated LIE. No one told me anything about 1pm checkout or a full night would be charged. I wouldn’t agree to that EVER. Definitely won’t EVER stay at this location again because I don’t like dishonest people. We work too hard for our money just to have people take it. I don’t care if it was $5 do no play with people’s money. That’s bad business all the way around.
• KW

  Kimblay West

  Oct 26, 2025
  1.0
  Hotel needs some serious maintenance. Room was damp and muggy. Outlets didn't hold things plugged in. Only two good useable outlets available for use. Faucet and showerhead need to be replaced or cleaned with CLR to give a good stream. In the current state, not worth the money I paid.
• ER

  Eric Robertson

  Oct 24, 2025
  5.0
  The girl working the desk tonight was super friendly and helpful. The room is clean
• EE

  Erastos Evdoxiadis

  Oct 16, 2025
  4.0
  This was our first time staying at this location. The check in was quick and the associate very nice. The room was great with the exception that there was a constant low level noise in the room from some type of machine. It kept coming on and off during the night. The breakfast was ok. Boxed eggs and the usual breakfast sausages. I would stay there again but in a different room.
• CC

  C Collins

  Sep 30, 2025
  1.0
  Will steal your deposit. They require a cash deposit. I had issues with the toilet clogging when I got there. Went to the front desk and they gave me a plunger. It clogged again as I was leaving. The lady at the desk went to check the room before and flushed the toilet and it overflowed so she kept my deposit claiming I damaged the room. The toilet issue was already reported once. I will be making a complaint with Best Western HQ as well as BBB.