Best Western Inn of Payson

Reviews

• JA

  Jameson Anderson

  Oct 12, 2025
  1.0
  Overpriced- filthy- no bacon- the ladies at the front desk need a raise, the ladies were the only exceptional thing this hotel has to offer/ keep your expectations low, like motel 6 low- bring a tent as a back up plan. Broken tub- $800 for 3 nights was absurd- broken tub- shallow tub- simply make this your last option
• DE

  Deborah Engfer

  Oct 1, 2025
  5.0
  We were traveling through Payson for a family camping trip when it ended up storming our entire way from Surprise to Payson. We decided to spend the first night here at the Best Western. Let me just say that a trip that we thought was not going to go well ended up taking a turn for the best! A special thank you to Laura at the front desk! She truly made my son‘s night and our trip a memorable one! The hotel itself is immaculately clean with spacious rooms and comfy beds! The pool area is perfectly clean as well, and the water is the perfect temperature. When it comes to breakfast in the morning, hands-down, one of the better ones we’ve ever had at a hotel! We will definitely be back!
• JH

  John Hardie

  Sep 30, 2025
  1.0
  Avoid this one folks. The price was way too high for what you get. Location and service were fine but the rooms are old-ish and one of the beds had stains on the sheets which in my opinion is inexcusable and warrants 1 star.
• MN

  Matt Niekamp

  Sep 19, 2025
  5.0
  I was traveling through Payson on business and this hotel was a great place to stop. The breakfast was one of the best with the spicy sausage mixed with peppers onions and potatoes. The staff was very friendly and helpful!
• CK

  Chris Killingsworth

  Aug 16, 2025
  4.0
  The Best Western in Payson surprised me in the best way. It’s easy to assume a chain hotel will feel the same no matter where you are, but this one carries its own warmth thanks to the people who run it. The rooms are clean, comfortable, and give you the sense that someone actually cares about the details. What made the stay memorable, though, was the service. Stephanie at the front desk sets the tone the moment you arrive. She’s welcoming without being scripted, helpful without rushing, and she manages to make check-in feel less like a transaction and more like being looked after by a friend. That alone makes the place stand out. Then there’s the housekeeping team, a couple whose kindness is evident in both their work and the way they greet you. They move quietly and respectfully, leaving behind rooms that feel fresh and cared for, not just tidied. Between the staff, the mountain town setting, and the steady reliability of a trusted brand, this Best Western felt like more than just a place to stay. It felt like a stop where people genuinely wanted you to rest well and feel at ease. Grateful Traveler’s Note