Best Western Independence Kansas City

Reviews

• JS

  Jordan Sorrells

  Oct 26, 2025
  1.0
  After withholding $700 for a 2 night stay I won't be back very unhappy with the service all in general
• MM

  Mike Mueller

  Oct 24, 2025
  3.0
  Watch the room prices closely! I stayed toward the end of August and the day off the hotel lowered by room rate from 134.10 to 98.10 but would not honor the reduced rate, since the 134.10 rate was locked in through the app. Now I know hotel prices fluctuate a few dollars by the day, it seems they wanted to soak me with the original booking. I traveled 10 hours to get there, I am not going to have time to sit on the app while I am driving to monitor prices. As this is my first stay with this hotel and hotel chain, this leaves a bad taste in my mouth, and will instead take my business to other chains where I don't need to worry about if I am truly getting an honest rate. -- Point of clarification, this orignal booking was made directly through the bestwestern.com website/Best Western app, not a different 3rd party site
• WM

  Walter Mendenhall

  Oct 23, 2025
  5.0
  The hotel was nice The staff was good The rooms were clean The only issue which is pretty much a non-issue is that they had six HBO channels and all of them were in Spanish
• JL

  john lay

  Sep 20, 2025
  5.0
  Stayed there for a chiefs game. Clean hotel, fair rates, good service and close to arrowhead!
• MJ

  M J

  Aug 24, 2025
  1.0
  I never stay at a two star and this is why! 😩 but after an eight hour drive from Tennessee, I just wanted to crash but this place was a nightmare from the start. Honestly I don’t even know where to begin, there was a massive amount of horse flies everywhere and I mean everywhere, garbage cans and even within the hotel. Once I walked in, the Indian gentleman at the counter was eating food that you could smell, just not professional. The hotel had a super musty smell that just singed your nose hairs. I drove eight hours and was not going to look for another place to stay. I was charged a $100 incidental fee that is WAY higher than most 5 star hotels, which is a joke. Front desk agent stated the free breakfast is from 6 to 9 or whatever, I almost laughed if he thought for one second I was going to eat anything in this hotel with the amount of horse flies buzzing through there. Just disgusting. 🤮 Anyway check in was quick - I got a room key and went to grab my things and then came in with my Service Animal and I was immediately stopped as if I was breaking the law, the desk agent was like I didn’t know you were coming in with a pet, which wasn’t my issue, I had noted it on the reservation as I always do. Immediately he deterred me from staying in the initial room he gave me and stated “ we have pet friendly rooms”; which meant more to me like he wanted to place me in a flea infested/covered in dog smell and dog hair room.. he asked for the key card back and stated “the floor is all tile”, I kind of was like “okay?”.. and just kept it moving; the instant I walked into the room it smelled like musty rancid mold and dirty dog - the room was covered and I meant COVERED in dog hair, cleaning lady gives zero 💩 clearly about using a vacuum. Mind you, my dogs breed does not shed, nor does he have fleas, so yeah that was a no go 🙅🏽‍♀️ I immediately walked out with the clumps of dog hair that were all over the floor and went back to him and asked for another room.. he gave me the other room key back. The elevator sounded like it might be your last ride, your last breath on earth, it would’ve sent you straight to hell if it plummeted no joke. This room was just alright- nothing like the photos, it stunk again like mold, the room was hot which again left that musty odor all over. Upon turning on the air it worked hooray, but again the smell just was nauseating. The front desk gentleman made it seem like this room had no tile, in order to get me into a “pet friendly room”- well to my surprise the room had tile and my dog sat at the front door with his food bowl and water bowl - no issues no mess. I can’t speak about the breakfast cause I sure wasn’t going to eat it; but if you make the mistake as I did to book a night here than please make sure to bring perfume, febreze, etc, because the smell with the air conditioner on, will keep you up all night. I barely slept even after I perfumed the entire place, I literally kept my shoes on the entire time and slept with the lights on, because to be honest, I was expecting to be bitten by bedbugs - but to my surprise I wasn’t, the bed at least had a bed bug cover on it. The sheets had holes in them, the pillows smelled musty, caulked holes that were not painted on the walls, dirty chair in the corner. I slept like a prisoner on a slab. Worst sleep in my life and I had another eight hour drive in the morning. Be prepared to hear your neighbors doors slamming which will also keep you bright eyed and bushy tailed. Cleanliness of the inside of the hotel and room is a big ZERO, the pool they have displayed in photos belongs in a prison yard- and the customer service here was NOT worth the $97 I paid for the night, this was worse than a motel six, more like a $40 a night room if that. Please 🙏 I BEG, do yourself the solid and pay to stay at a four/five star. Wouldn’t wish this place on my worst enemy. Location next to the highway is the only benefit here and the Starbucks and Sam’s club Gas across the street.