Best Western Hartford Hotel & Suites

Reviews

• BL

  Brandy Lee

  6 days ago
  3.0
  Let em start by saying the Hotel staff made it right but none the less wanted to shared honest review. Not on the nicest of areas lots of people hanging out at the road out front . when we got to our room we voted the beds looks freshly made however there was old room keys on the tv stand and the bathroom want clean and the bar of soap had been used garbage in bad was used and full of bloody tissues , garbage in room also used ! I grabbed my purse the the tv stand and noted 30+ little baby spiders all over the cabinet and yes they were in my purse 😒. Anyways as I stated our room was moved with no issues and the new room smelled and looked clean but none the less was not great .
• VL

  Verne Lawrence

  Oct 19, 2025
  4.0
  I was visiting Brown University in Rhode Island and needed a place to stop on my long drive back and forth from Baltimore. Great service easy access right off the Hwy. The front desk was extremely courteous and helpful and I wish I knew his name so I could put it in my review. Yes 5he breakfast eggs looked bad but that was expected, Lol.
• JD

  John Deere

  Oct 7, 2025
  1.0
  Had to wait at front desk for service for more than 10 minutes because nobody was there. Several times. Entire building reeked of sewage. The room I was in was filthy. Dirty mirrors, dirty carpets, dirty shower and shower curtain. The couch was so disgustingly stained and stinky I had to get an extra sheet just to sit on it. The TV and the phone in the room stopped working shortly after checking in. In the morning, I requested an hour extra for check out. They said it was not possible. So I was rushing to check out, as they were clearly trying to get us out quickly (people had knocked twice before 11). I called and requested a cart just to make things quicker while I finished packing the last of my things. The guy at front desk who took my call was rude, questioned why I needed the cart, gave me an attitude and said “we will see what we can do”… then nobody ever came with a cart. Overall it was a bad experience. The dirty rooms and the poor service was not worth the $180 I paid for a night. And to charge $100 deposit when the rooms are that filthy already is insane.
• BB

  Brooke Banker

  Sep 21, 2025
  5.0
  I stayed here for 5 days while my college age son was recovering from knee surgery and everyone was so friendly & helpful! The hotel and our room were clean and the staff was helpful with any request or question we had and even had great suggestions for nearby restaurants. The location allowed easy access to highways to get to where we needed to go. I only gave location 3 stars because I like to walk outside and this location did not really allow for that, but the inside of the hotel and the staff were great!
• PL

  Patrick Lee

  Sep 18, 2025
  5.0
  every one i had to deal with was friendly and helpful. always smiling trying to take care of the customer hotel was clean and comfortable only thing i could complain about was the phone in my room didnt work but once i let the front desk k ow they actually sent maintenance within about 5 mins will definitely recommend and will stay here again thank you