Best Western Grande River Inn & Suites

Reviews

• MW

  Michelle Walsh

  Oct 22, 2025
  5.0
  Reception/service was great. Adorable courtyard. It was a little too chilly to use, but lovely to look at. Comfy beds
• BB

  Breanna Bruno

  Oct 13, 2025
  5.0
  Probably the best Best Western we've stayed in. Quiet, clean, plenty of options for breakfast.
• NV

  Noreena Vannarat

  Sep 29, 2025
  1.0
  Deceitful business practices - Stayed here a few days ago for just one night. 3 adults and 2 small dogs. Pet fee is $25/night per dog so it should have been $50. They charged us $150. I tried calling for 3 days straight. A manager was never in. I even texted and e-mailed. They called back on the 4th day and said I did not tell them I had pets and they had to spend "extra time" cleaning the room. This is a pet-friendly hotel. I assumed it was fine. I was on a road trip and this was one of the stays. None of the other hotels (Homewood Suites, Best Western Plus, La Quinta) practiced this type of deception. Only some hotels asked if I had pets and of course I said yes (assuming the rates were the same at the hotels that did not ask). The worker at the front desk never ASKED. I asked if the pets caused damage to the room. They said no, but staff SAW that we had two small dogs. Perhaps you should INFORM me first before over charging me. Also they charged another random fee of $107.90 - when asked about this they claimed they would look into it. So ridiculous and a waste of my time. Now I have to dispute it with my bank. Horrible customer service and poor business practices. Never staying here again.
• AA

  Abba Ahmed

  Sep 12, 2025
  5.0
  Great staff!
• ML

  MP Lyons

  Aug 28, 2025
  5.0
  Facility is nice and clean. Staff is friendly. Area is a little shady, or maybe there was just a tweaker convention going on nearby when we stayed. I’d stay here again tho.