Best Western Galena Inn & Suites

Reviews

• EH

  Elvis Hostens

  5 days ago
  5.0
  The lobby looked clean and welcoming. The rooms weren’t as modern but still comfortable.
• SB

  Skyler Boatman

  5 days ago
  5.0
  Room was fine for a short stay. The hallways could use a refresh though.
• CR

  Cassie Rizer

  Oct 25, 2025
  1.0
  By far the worst Best Western I have been to. I am not one to leave reviews but this room warranted one. First of all, we asked for an early check in which they couldn’t accommodate. No big deal! However, what was a big deal was the way the attendant was rude. No worries, we came back after 3 and checked in. Patio was dirty and not inviting on the first floor. Killed 1 spider, 2 flies, a ladybug, and several gnats. The trash can was filled with garbage that wasn’t ours. Cob webs on the ceiling. Overall, just not a clean look or feel to the room. We also were awaken by our jacuzzi tub making a loud noise for about 15 minutes. However, the location was great for visiting Galena. All in all, not worth the money at all. Best to stay in Dubuque or somewhere else!
• WG

  Wesley Granville

  Oct 13, 2025
  1.0
  Went to have a romantic anniversary trip with my wife but this hotel was so awful I wish i would have just stayed home. Checked in and the lobby area seemed okay. Went downstairs to the expensive under the sea suite and before we even got the the room I was already dismayed by the overflowing garbage can at the lower level entrance and the unsightly state of the hallway, most of the ceiling tiles were sagging from water damage and in bad need of replacement and multiple dehumidifiers were running in the hallway. Upon entering the room we were greeted by a trash can that had not been emptied always a great sign of the cleanliness of a room. The fish tank seemed rather dingy and there were multiple lights out in the room as well. Also don't count on the clock in the room for knowing what time it was as it was off by around 36 minutes and i could not find how to adjust it. The rooms main appeal are the 3 spa amenities, a sauna, jet tub, and a spa shower. Of these 2/3 were not in fully functional order. Only the sauna seemed to be working correctly, although it did take quite a long time for it to heat up but that very well could be normal operation for all I know. The showers main shower head, the one you would most likely want to use if you just wanted to take a regular shower, did not work at all. The jet tub had 2 functions, an air bubblier and traditional jets like a hot tub has. The air bubblier seemed to work fine but the jets did not work at all, such a disappointment especially since my back was in pain and i was looking forward to the relief the jet tub would give me. Decided to check out the pool area and was pretty disappointed with that as well. Every metal surface in there was rusting and it appeared as if cleaning was rarely done. In the 3 days we were there we never saw anyone else in the pool and the towel bin in there for used pool towels was half full and if the pool use rate is anything like we saw that means it likely hadn't been emptied in weeks. The pool itself was rather filthy mainly due to the fact that it goes into an outside portion that was full to the brim with fallen leaves. A Pool setup like this really needs to be gone over at least once a day to at least attempt to keep it presentable but it was very obvious that is not the case here. The whirlpool did work although we questioned if the timer for the jets was working properly as it seemed to run far longer that what we set it at but i can't confirm that since shocker the clock in the pool room wasn't functioning either. The continental breakfast also wasn't without its issues. Mainly in my opinion the warmers for the hot food seemed to be barely working as everything in them was luke warm at best and needed to be microwaved to be brought up to a proper temp. The coffee had the opposite problem, it was so hot it took at least 5 minutes to come down to a drinkable temperature and that's after i put 6-8 creamers in it. At least the waffle maker worked good and the waffles tasted fine. Upon checkout when I informed them of the issues with the room and my dissatisfaction I was accused that it was my fault the shower didn't work as i didn't use it correctly, spoiler i did use it correctly as every other spray/nozel worked besides the main one. As for my issues with the spa tub i was told that if i would have just let them know they would have fixed it right away. Uh huh sure you would have, you cant even empty trashes correctly and keep the pool looking clean so Im sure that on a weekended they would have jumped right on that. No apology was given and no discount offered. $1226 down the drain On a finalnote the location of this hotel is rather poor. It is on the east side of the town and there are only 2 restaurants within walking distance, a happy joes pizza and an irish pub in the other hotel by it. Everything else in the town is on the other side. Save your money and stay somewhere else.
• CB

  Chey Brown

  Sep 21, 2025
  5.0
  Breakfast was included and had a good variety for a budget hotel. The waffles were my favorite and the staff kept the area tidy. It made mornings easier before heading out.