Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual employees who provided exceptional service.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and issues with bedding.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed it, others found it lacking or disappointing compared to expectations.
Facility Maintenance
Numerous guests reported maintenance issues, including broken amenities like the hot tub and pool, as well as outdated or damaged room features.
Customer Service Concerns
There were complaints about poor customer service experiences, particularly regarding handling of issues and responsiveness to guest needs.