Stayed here some time ago. The rooms were clean. Breakfast was decent. Staff was very nice. This is a unique BW. The rooms and buildings are in a cute layout. The hotel is right off I-84.
TERRIBLE service. Staff is rude, rooms are not maintained, breakfast was always late and they were always out of coffee. The day I checked out this one woman who worked in the kitchen kept banging on my door, asking why I haven't left yet. I kept telling her that I requested a late checkout and it was not noon yet. She awkwardly laughed in my face and said "that doesn't sound like my problem," then rudely walked away when I was talking to her.
I love this location ! The manager Miguel always goes above and beyond to make sure your stay is pleasant! I would leave 10 stars if I could ! The fire pit , pool & gym ! Clean cute location ! Definitely worth the stay - thanks again
ES
Efrat Shapira-Orren
Sep 26, 2025
We’re a family, and the hotel matched our needs completely! Surprisingly large and spacious rooms, fully equipped, everything clean and felt new, quiet, hospitable staff, conveniently located.
Terrible Experience –
I stayed at the Best Western Fishkill Inn & Suites for a 3-night family trip, and unfortunately, it was a horrible experience from start to finish.
Our room had a roach infestation, which is completely unacceptable. When I reported it to the front desk, the staff offered little to no support. The only compensation provided was a refund for one night, which didn’t feel adequate given the circumstances.
Customer service was especially disappointing. I was even dismissed by the overnight front desk staff because I wasn't part of the military, which made the interaction feel unfair and unprofessional.
Other major issues:
• Rooms are only cleaned during stays longer than three days.
• Guests are expected to dispose of their own trash.
• You must walk to the front desk to get fresh towels or linens—nothing is brought to your room.
Overall, the property felt poorly managed and guest comfort clearly wasn’t a priority. I would never recommend this hotel to anyone.