Best Western Downtown Sudbury Centreville

Reviews

• JJ

  Jessica Jones

  4 days ago
  5.0
  It was fantastic. Location is good for certain things, but also not for certain things. But the staff are great and the restaurant there is also great.
• RB

  Robert Blanchard

  Oct 7, 2025
  1.0
  Didn't send a receipt, and they have my email because I got the confirmation email when I booked the room. I'm sick of this same issue every single time I stay at a best western.
• JS

  J S

  Sep 30, 2025
  3.0
  The parking needs addressing. It's smack in the middle of homelessness, and they are pretty direct in approaching you to ask for money. One other thing, breakfast isn't the greatest. Sausage was under cooked, eggs had a fishy taste. And the coffee was put away before 9 am.
• TD

  Tristen Douglas

  Sep 25, 2025
  2.0
  TLDR: I recommend to use cash, if you are a night shift worker maybe look elsewhere. Rooms: The rooms were sub-par, my main issues were the broken reading lights and the condition of the blackout curtains. They had minor holes spread throughout them, definitely nearing time to be replaced. Service: I was double-charged on my credit card, which was stressful to deal with. The first time I called, I was told the pending charge would be processed back to my account in 3–5 business days, but nothing happened. 7 business days later, I had to follow up with multiple phone calls and even go to the hotel in person before any real progress was made. Eventually, I got an authorization number to provide to my bank, and the issue is being resolved now. I’m relieved my funds are safe, but the process was frustrating and took much longer than it should have. Location: The saving grace of this hotel. Prime downtown location. Walking distance of popular amenities.
• GL

  Geoff Lewis

  Sep 10, 2025
  1.0
  As a recent BW MEMBER, I’m ‘done already’. I called for a reservation at the above location and like a number of recent requests from a growing number of providers, they wanted Credit Card information, ‘right now’, over the phone. WHEN I’M DRIVING NO LESS. There’s no way I’m reaching for a wallet in my back pocket at highway speeds!! Whatever happened to trust!! So naturally when I showed up I was already in doubt that they had a room for me (after a long drive) as they said that they could not confirm my reservation without prior payment. Well, I’m glad I didn’t give them my Credit Card info since not only would the reservation have been ‘non-cancellable’ but they wanted to add an additional $40!!!!! ‘for your pet’ onto a bill that’s already over $178 per night (an amount that I was led to believe WAS the total amount). I’m sorry, but there’s no way I’m forking out an extra $40 for a dog especially when you’re already asked to sign a ‘letter of responsibility’ for any damages. If you Google any hotel these days, the top listings all belong to reservations.com members (eg. Agoda.com) who are simply ‘middle men’ giving you the impression that you are actually talking to the specific hotel’s front desk staff. They are very misleading and they also insist on taking Credit card information on a non-refundable booking. We all need to take a stand on these companies who feed off people who they are deliberately misleading. Now, even the Hotel owners like Best Western appear to be doing the same, so I’m taking a stand and hopefully you do too. DON’T GIVE YOUR CREDIT CARD INFO over the phone to any of these people, the Owners OR the ‘middle men’. Instead, use motel facilities on the road side or Airbnb’s and maybe they will all start to act with some level of RESPECT for your Patronage. And that includes the Wyndham Hotel Call Centres, who I’ve noticed recently are also asking for your payment information over the phone and Wyndham typically don’t pass on your ‘Special Requests’ (eg. a ‘pet- friendly’ room) and when you get there, the hotel doesn’t have that information or any such rooms left! The reservations.com ‘middle men’ are equally to blame as they will book a double-queen-bed ‘pet-friendly’ room for you at say, Days Inn, when Days Inn does not even have ‘pet-friendly’ rooms either Queen beds! Don’t give your Credit Card information to any of them. Ask Wyndham etc to forward you DIRECTLY to the Hotel and if they also ask for your Credit Card information, simply refuse and ‘move on’. It’s the only way these people will change the way they do business. As a World Traveller with over 3.7 million views, the Hotels in most if not all other countries take your reservation and give you a reasonable date beyond which they will charge you, with ample time to change or cancel your reservations. In North America, they want their cake & eat it too. Other Countries have more trust in you, the Customer - why not Hotel chains in Canada and the U.S. - even when they SET YOU UP as so-called VALUED members!?